Veritas Access Appliance 8.3 Troubleshooting Guide

Last Published:
Product(s): Appliances (8.3)
Platform: Veritas 3360,Veritas 3350,Veritas 3340
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
    7.  
      Collecting time-based and archived logs
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3.  
      Restarting cluster services
    4. Bringing services online
      1.  
        Using the services command
    5.  
      Recovering from a non-graceful shutdown
    6.  
      Testing the network connectivity
    7.  
      Troubleshooting with traceroute
    8.  
      Using the traceroute command
    9.  
      Collecting the metasave image of a file system
    10.  
      Replacing an Ethernet interface card (online mode)
    11.  
      Replacing an Access Appliance node
    12. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    13.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9. Troubleshooting Veritas Data Deduplication issues
    1.  
      Log locations for the Veritas Data Deduplication server
  10.  
    Index

Viewing the installation logs

If a problem occurs during installation, it can be helpful to view entries in the installation logs to help pinpoint problems.

To view the Access Appliance installation logs

  1. During Access Appliance installation and configuration, you can access installer logs in a temporary folder under /var/tmp.
  2. After Access Appliance installation and configuration, you can view a copy of the installation logs in the following locations:

    Access Appliance post-installation logs

    /opt/VRTS/install/logs/installaccess-timestamp

    This directory is located on the node from which the installer is triggered (the driver node). It contains the Access Appliance specific installation logs.

    For example:

    /opt/VRTS/install/logs/installaccess-201602021544AsJ

    Access Appliance service group configuration logs

    /opt/VRTSnas/log/Install.log

    This directory contains the Access Appliance specific configuration logs.

    For example:

    /opt/VRTSsnas/log/Install.log.201407030655

    Access Appliance network installation and configuration logs

    /opt/VRTSnas/log/install_network.log

    This directory contains the Access Appliance network configuration logs.

    For example:

    /opt/VRTSnas/log/install_network.log.201407030655