Veritas Access Appliance 8.3 Troubleshooting Guide
- Introduction
- General troubleshooting procedures
- Monitoring Access Appliance
- Common recovery procedures
- Bringing services online
- Speeding up episodic replication
- Troubleshooting the Access Appliance cloud as a tier feature
- Troubleshooting Access Appliance installation and configuration issues
- Troubleshooting Access Appliance CIFS issues
- Troubleshooting Access Appliance GUI startup issues
- Troubleshooting Veritas Data Deduplication issues
General tips for the troubleshooting process
To troubleshoot a problem, it helps to consider the following:
Check for previous occurrence.
Check existing troubleshooting information to see if the problem has occurred before. For this type of information, a good source is the Access Appliance Release Notes. The release notes contain a list of known issues for Access Appliance and possible workarounds.
Consider recent alterations.
If a system has problems immediately after some kind of maintenance, software upgrade, or other change, the problems might be linked to those changes.
Determine what works.
If a system does not produce the desired end result, look for what operates properly. Identify where the problem is not and focus your efforts in other areas. Whatever components or subsystems necessary for the properly working parts to function are probably okay.
Use your experience.
Based on your knowledge of how a system works, think of various failures that might cause this problem to occur. Check for those failures. Start with the most likely failures based on circumstances, history, or knowledge of existing feature weaknesses.