Veritas NetBackup™ Troubleshooting Guide
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the master server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- Troubleshooting vnetd proxy connections
- vnetd proxy connection requirements
- Where to begin to troubleshoot vnetd proxy connections
- Verify that the vnetd process and proxies are active
- Verify that the host connections are proxied
- Test the vnetd proxy connections
- Examine the log files of the connecting and accepting processes
- Viewing the vnetd proxy log files
- Troubleshooting security certificate revocation
- Troubleshooting cloud provider's revoked SSL certificate issues
- Troubleshooting cloud provider's CRL download issues
- How a host's CRL affects certificate revocation troubleshooting
- NetBackup job fails because of revoked certificate or unavailability of CRLs
- NetBackup job fails because of apparent network error
- NetBackup job fails because of unavailable resource
- Master server security certificate is revoked
- Determining a NetBackup host's certificate state
- Troubleshooting issues with external CA-signed certificate revocation
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX master server and client
- Example of host name and service entries on UNIX master server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host Properties window to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- About troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Unable to logon to the NetBackup Administration Console after external CA configuration
- Troubleshooting file-based external certificate issues
- Troubleshooting Windows certificate store issues
- Troubleshooting backup failures
- Troubleshooting backup failure issues with NAT clients
- Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About the Logging Assistant
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- Disaster recovery
- About disaster recovery
- About disaster recovery requirements
- Disaster recovery packages
- About disaster recovery settings
- Recommended backup practices
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- Generating a certificate on a clustered master server after disaster recovery installation
- About restoring disaster recovery package
- About the DR_PKG_MARKER_FILE environment variable
- Restoring disaster recovery package on Windows
- Restoring disaster recovery package on UNIX
- About recovering the NetBackup catalog
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- About NetBackup catalog recovery and OpsCenter
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
- Steps to carry out when you see exit status 5988 during catalog recovery
Approving pending host ID-to-host name mappings
Run the following command to check the list of pending approval requests for host ID-to-host name mappings:
Windows: Install_Path\NetBackup\bin\admincmd\nbhostmgmt -list -pending
Example output:
Host ID: zzzzzz-1271-4ea4-zzzz-5281a4f760e6
Host: example1.com
Master Server: example1.com
OS Type: Windows
Operating System: Microsoft Windows Server 2008 R2 64-bit Service Pack 1, Build 7601(6.1.7601)
NetBackup EEBs:
Hardware Description : GenuineIntel Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz, 4 CPUs
CPU Architecture: Intel x64
Version: NetBackup_8.1
Secure: Yes
Comment:
Mapped Host Name
Approved
Conflict
Auto-discovered
Shared
Created On
Last Updated On
example1.com
No
No
Yes
No
Jul 28, 2017 03:53:30 PM
Jul 28, 2017 03:53:30 PM
UNIX: /usr/openv/netbackup/bin/admincmd/nbhostmgmt -list -pending
Example output:
Host ID: xxxxx-52e8-xxxx-ba92-7be20c6dceb9
Host: example2.com
Master Server: example2.com
OS Type: UNIX
Operating System: RedHat Linux(2.6.32-642.el6.x86_64)
NetBackup EEBs:
Hardware Description: AuthenticAMD AMD Opteron(tm) Processor 6366 HE, 16 CPUs
CPU Architecture: x86_64
Version: NetBackup_8.1
Secure: Yes
Comment:
Mapped Host Name
Approved
Conflict
Auto-discovered
Shared
Created On
Last Updated On
example2.com
No
No
Yes
No
Jul 28, 2017 02:52:20 PM
Jul 28, 2017 02:52:20 PM
Run the following command to approve a host ID-to-host name mapping:
Windows: Install_Path\NetBackup\bin\admincmd\nbhostmgmt -add -hostid zzzzzz-1271-4ea4-zzzz-5281a4f760e6 -mappingname mymaster
Example output: example1.com is successfully updated.
UNIX: /usr/openv/netbackup/bin/admincmd/nbhostmgmt -add -hostid xxxxx-52e8-xxxx-ba92-7be20c6dceb9 -mappingname mymaster
Example output: example2.com is successfully updated.