Enterprise Vault.cloud™ Folder Sync 1.11 Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. Folder Sync Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.11
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      About the Exchange Server versions that Folder Sync works with
    2.  
      Folder Sync application instances required
    3.  
      Folder Sync Microsoft SQL Server requirements
    4.  
      Requirements for the server on which Folder Sync is installed
  3. Steps to set up Folder Sync
    1.  
      Steps to set up Folder Sync
  4. Preparing the Folder Sync service account
    1.  
      Preparing the Folder Sync service account
    2.  
      Setting the permissions for the Folder Sync service account on Exchange 2003
    3.  
      Setting the permissions for the Folder Sync service account on Exchange 2007
    4.  
      Setting the permissions for the Folder Sync service account on Exchange 2010 and Exchange 2013
  5. Configuring sufficient concurrent MAPI sessions for Folder Sync
    1.  
      Configuring sufficient concurrent MAPI sessions for Folder Sync
    2.  
      About increasing the maximum number of allowed MAPI sessions on Exchange 2003 and 2007
    3.  
      Removing MAPI session throttling for Folder Sync on Exchange 2010
    4.  
      Removing MAPI session throttling for Folder Sync on Exchange 2013
  6. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading the Folder Sync application
    2.  
      Installing the Folder Sync application
    3.  
      Upgrading the Folder Sync application
  7. Configuring Folder Sync
    1.  
      Configuring the Folder Sync application
    2.  
      Configuring the initial setup of Folder Sync
    3.  
      Configuring the Item Synch task's message service settings
    4.  
      Restarting the Item Synch task
  8. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  9. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      Disabling or enabling Folder Sync from the Administration Console
    8.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  10. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About the Folder Sync Mailbox Report

The ArchiveTools Management Console can display a ArchiveTools Folder Sync Mailbox Report, which shows the status of each mailbox that Folder Sync has processed. The report includes a list of the folders that have been synchronized for each mailbox. You can click a folder in the list to view a child report, the ArchiveTools Folder Sync Folder Report. The Folder Report shows details of the emails that Folder Sync has processed for the selected folder.

Table: Contents of the ArchiveTools Folder Sync Mailbox Report lists the information that the Folder Sync Mailbox Report includes.

Table: Contents of the ArchiveTools Folder Sync Mailbox Report

Column heading

Description

Mailbox name

The display name of the mailbox for which information is provided.

Mailbox Identity

An integer that identifies this mailbox.

Archived

True: Folder Sync has established that a provisioned account exists in Enterprise Vault.cloud.

False: Folder Sync has been unable to identify a provisioned account exists in Enterprise Vault.cloud.

Status

A code that indicates the folder synchronization status, as follows:

  • 1 - To be started. Folder synchronization has not run.

  • 2 - Started. Folder synchronization is in progress.

  • 3 - Stopped. Item Synch task stopped while folder synchronizations were in progress.

  • 4 - Completed. Folder synchronization finished successfully.

  • 5 - Erred. An error occurred during processing. See the Event log column of the Folder Sync mailbox database entry for details.

    See Checking the Folder Sync synchronization status from the ArchiveTools Management Console.

  • 6 - Deleted. Unable to resolve the mailbox distinguished name in Active Directory.

  • 0 - To be synchronized. This status may occur if the Item Synch task is interrupted while synchronizing the Folder Sync database with Active Directory.

Time of First Sync

The date and time when the first successful synchronization of the mailbox completed.

Time of Last Sync

The date and time when the most recent successful synchronization of the mailbox completed.

Time Started

The date and time when the most recent synchronization attempt started.

Time Stopped

The date and time when the most recent synchronization attempt finished.

Folder List

Click the Expand icon to see a list of folders that Folder Sync processed in the last synchronization.

Click any folder in the list to view a ArchiveTools Folder Sync Folder Report for the folder. The Folder Report lists details of the items that Folder Sync processed for the selected folder.

To return to the parent mailbox report, click the left arrow button above the folder report's title in the main pane.

More Information

Viewing the Folder Sync Mailbox Report

About monitoring and managing Folder Sync