Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS

vrtscpuTrap

OID: 1.3.6.1.4.1.48328.3.9.1.7

Description

The vrtscpuTrap monitors the status of the appliance CPUs. If you receive an alert, it means that a CPU has malfunctioned or that the voltage has crossed the threshold value.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the Web Console of your appliance.

Based on the information from the SNMP trap, the email alert, or the Monitor > Hardware page, take one of the following actions:

Table: Next steps for the vrtscpuTrap

What happened

What to do now

The CPU Status is NULL, the firmware was unable to report the current status.

Wait 15 minutes for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure.

If the issue is not resolved, contact Veritas Support for assistance.

The CPU State is Failed, and the Status is anything other than OK or ProcPresent, the status of the CPU is unknown.

Contact Veritas Support for assistance.

5230 and 53xx only: The CPU State is Failed, and the current Voltage is greater than the high threshold of 1.51 Volts, the CPU voltage is too high.

Check the status of the appliance power supplies. Check the temperature of the appliance's environment. If both are normal, contact Veritas Support for assistance.

5230 and 53xx only: The CPU State is Failed, and the current Voltage is lower than the low threshold of .54 Volts, the CPU voltage is too low.

Check the status of the appliance power supplies. Check the temperature of the appliance's environment. If both are normal, contact Veritas Support for assistance.