Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS

vrtsdiskTrap

OID: 1.3.6.1.4.1.48328.3.9.1.8

Description

The vrtsdiskTrap monitors the status of the appliance disks. If you receive an alert, it means that one of the disks has experienced an error.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the Web Console of your appliance.

Based on the information from the SNMP trap, the email alert, or the Monitor > Hardware page, take one of the following actions:

Table: Next steps for the vrtsdiskTrap

What happened

What to do now

The disk State is Warning, and the Status is Unconfigured (Good), the disk is in a foreign, unsupported state. The disk may have been reinserted and caused an error.

Contact Veritas Support. Let them know of the error, with the following message:

Import foreign configuration

5220 and 5230 only: The State of disk 7 is Warning, and the Status is anything other than Hot spare, one of the other disks experienced an error, and the hot spare had to be rebuilt.

Contact Veritas Support to replace the faulty disk.

The disk State is Failed, and the Status is Unconfigured (Bad), the disk is no longer functional.

Contact Veritas Support to replace the faulty disk.

The disk State is Failed, and the Status is Offline, the disk is offline.

Contact Veritas Support for assistance.

The disk State is Failed, and the Status is Missing, Not Found, or Removed, the disk cannot be detected.

Check to make sure that the disk is installed properly and is fully seated in the appliance.

53xx only: The disk State is Failed, and the Status is Unresponsive, the disk is present but unresponsive.

Contact Veritas Support for assistance.

53xx only: The disk State is Failed, and the Status is Incompatible, the disk is not compatible with the appliance.

Replace the disk with a compatible disk. If you need assistance, contact Veritas Support for assistance.

53xx only: The disk State is Failed, and the Status is Loss of redundancy, the disk does not have redundant access.

Contact Veritas Support for assistance.