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Veritas NetBackup™ Appliance SNMP Trap Reference Guide

Last Published: 2019-06-24

Product(s): Appliances (3.0)

Platform: NetBackup Appliance OS

vrtsenclosuretemperatureTrap

OID: 1.3.6.1.4.1.48328.3.9.1.12

Description

The vrtsenclosuretemperatureTrap monitors the temperature of the appliance storage shelf. If you receive an alert, it means that the temperature has exceeded a threshold value, or one of the sensors has stopped working.

Resolution

Check the SNMP trap or the email alert that you received for additional information to help you determine the exact issue that occurred. You can also check the Monitor > Hardware page of the web console.

Based on the information from the SNMP trap, the email alert, or the Monitor > Hardware page, take one of the following actions:

Table: Next steps for the vrtsenclosuretemperatureTrap

What happened	What to do now
The temperature State is Warning, and the current temperature reading is 0.000 degrees C, the temperature is lower than the low threshold, or the firmware was unable to report the correct temperature.	Wait 15 minutes for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure. If the issue is not resolved, contact Veritas Support for assistance.
The temperature State is Warning, and the current temperature reading is hotter than the high temperature threshold, the temperature is too high. The following are the high threshold values for the 52xx appliance storage shelf temperature sensors: I/O Modules: 75 degrees C Backplanes: 51 degrees C PSUs: 75 degrees C Note: The high threshold values apply to the Veritas Storage Shelf (52xx appliance) only. The vrtsenclosuretemperatureTrap does not include a high threshold value for the NetBackup 53xx Appliance Primary or Expansion Storage Shelf.	Check the status of the storage shelf fans. Check the temperature of the storage shelf's environment. If both are normal, contact Veritas Support for assistance.

What happened

What to do now

The temperature State is Warning, and the current temperature reading is 0.000 degrees C, the temperature is lower than the low threshold, or the firmware was unable to report the correct temperature.

Wait 15 minutes for the next Call Home interval and re-check the status. If the issue is resolved, you can ignore the failure.

If the issue is not resolved, contact Veritas Support for assistance.

The temperature State is Warning, and the current temperature reading is hotter than the high temperature threshold, the temperature is too high. The following are the high threshold values for the 52xx appliance storage shelf temperature sensors:

I/O Modules: 75 degrees C
Backplanes: 51 degrees C
PSUs: 75 degrees C

Note:

The high threshold values apply to the Veritas Storage Shelf (52xx appliance) only. The vrtsenclosuretemperatureTrap does not include a high threshold value for the NetBackup 53xx Appliance Primary or Expansion Storage Shelf.

Check the status of the storage shelf fans. Check the temperature of the storage shelf's environment. If both are normal, contact Veritas Support for assistance.