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Appliance AutoSupport Reference Guide
- Product overview
- Architecture
- Call Home security
- Configuring AutoSupport client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Configuring client settings on a NetBackup Flex Scale Appliance
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
Configuring Call Home
The appliance can communicate with the Call Home server and upload hardware and software information. If required for your environment, you can also configure a proxy server.
Use the following procedures to manage the Call Home configuration.
To configure or edit Call Home
- Sign in to the Flex Appliance Console as a security administrator and click the gear icon in the upper-right corner of the page, then click Call Home.
- Click Configure or Edit.
- If required, select Enable proxy server and fill in the required details. Then click Configure or Save.
Note:
If your appliance is configured with an IPv6 address and your proxy server is configured with both IPv4 and IPv6 addresses, you must do one of the following for alerts to work:
Enter the server IPv6 address instead of the hostname.
After alert configuration, add the server IPv6 address to the appliance Hosts file.
If you use DNS, modify your DNS configuration so that the server hostname only responds to the IPv6 address.
- To test the connection, wait at least 10 seconds and then click Test Call Home.
To disable or enable Call Home
- Sign in to the Flex Appliance Console as a security administrator and click the gear icon in the upper-right corner of the page, then click Call Home.
- Click Disable or Enable.