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Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published: 2017-06-26

Product(s): Appliances (3.0)

Troubleshooting and tuning appliance from the Appliance Diagnostics Center

You can troubleshoot multiple failures and resolve issues in the NetBackup appliance by using some interactive self-repair wizards in the Appliance Diagnostics Center. Each wizard helps you perform specific diagnostic tasks. Some of the wizards also guide you through system optimization and tuning. These wizards can be accessed by clicking the Appliance Diagnostics Center icon on the NetBackup Appliance Web Console. The icon is located on the upper-right corner of the NetBackup Appliance Web Console and looks like the following:

When you click this icon, the Appliance Diagnostics Center page appears where you can see the Available and the Running Wizard Jobs tab. You can return to the NetBackup Appliance Web Console by closing this page.

All the troubleshooting wizards are listed under the Available tab.

The Running Wizard Jobs tab lists the wizards that were started but are not complete yet. If you close a wizard without completing it (using the cross icon) or leave it unfinished, it is listed under the Running Wizard Jobs tab. You can resume or delete these active wizards by clicking the respective icons from the Resume or Delete columns.

You can do the following to run the wizards from the Available tab:

Click Collect Log files

Use this wizard to collect log files from an Appliance.

The wizard lets you collect different types of log files like NetBackup, Appliance, operating system, PureDisk, GUI, NBSU (NetBackup Support Utility), DataCollect etc. Note that it may take several minutes to collect the NetBackup logs.

Table: Log files collected by the Collect Logs Wizard lists details about the log files that are collected by the wizard.

You can choose to email the log files to recipients, download to your computer, or upload them to Veritas Support.

Review the following points if you want to email the log files:

SMTP must be configured for emailing the logs. You can configure SMTP from Settings > Notification > Alert Configuration in the NetBackup Appliance Web Console.
To email the logs, the collected log size must be 10 MB or less.

Table: Log files collected by the Collect Logs Wizard lists the log files that are collected by the Collect Log Files Wizard. The logs are collected based on the log type that you specify. If you are collecting NetBackup logs, you can also specify the time frame for which you want to collect the logs.

Table: Log files collected by the Collect Logs Wizard

Log Type	What is collected?
NetBackup	Logs created by the NetBackup Copy Logs tool (nbcplogs). These include the following: NetBackup legacy logs NetBackup VxUL (Unified) logs NetBackup OpsCenter logs NetBackup PureDisk logs Windows Event logs (Application, System, Security) PBX logs NetBackup database logs NetBackup database error logs NetBackup database trylogs Vault session logs Volume Manager debug logs VxMS logs, if enabled Note: The legacy logs and the VXlogs are collected based on the time frame that you specify.
Appliance	Appliance logs including upgrade, hardware, event logs and so on. The following Appliance logs are collected: `hostchange.log`, `selftest_report` Logs created by the CallhomeDataGather* utility. `config_nb_factory.log`, `iso_postinstall.log`, `sf.log` `patch_`, `upgrade_ logs` NetBackup Appliance VxUL (Unified) logs, which include: `All` `CallHome` `Checkpoint` `Common` `Config` `Database` `Hardware` `HWMonitor` `Network` `RAID` `Seeding` `SelfTest` `Storage` `SWUpdate` `Commands` `CrossHost` `Trace` Note: The NetBackup Appliance unified logs are not the same as the NetBackup unified logs, such as nbpem or nbjm. NetBackup Appliance has its own set of unified logs. To collect the NetBackup unified logs, select NetBackup in the Collect Logs Wizard.
Operating system	Operating system logs that include the following: boot.log boot.msg boot.omsg messages
Deduplication (Media Server Deduplication Pool or PureDisk)	All logs related to Media Server Deduplication Pool (MSDP) are collected under the following directories: <DIR> PD /var/log/puredisk /msdp/data/dp1/pdvol/log
NetBackup Appliance Web Console	All logs related to NetBackup Appliance Web Console logs are collected under the following directories: /log/webgui
NetBackup support utility (nbsu)	Diagnostic information about NetBackup and the operating system.
DataCollect	Hardware and storage device logs. The logs created by the DataCollect utility are collected.