Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

Viewing log files using the Support command

You can use the following section to view the log file information.

To view logs using the Support > Logs > Browse command:

  1. Enter browse mode using the Main_Menu > Support > Logs followed by the Browse command in the NetBackup Appliance Shell Menu. The LOGROOT/> prompt appears.
  2. To display the available log directories on your appliance, type ls at LOGROOT/> prompt.
  3. To see the available log files in any of the log directories, use the cd command to change directories to the log directory of your choice. The prompt changes to show the directory that you are in. For example, if you changed directories to the GUI directory, the prompt appears as LOGROOT/GUI/>. From that prompt you can use the ls command to display the available log files in the GUI log directory.
  4. To view the files, use the less <FILE> or tail <FILE> command. Files are marked with <FILE> and directories with <DIR>.

See Where to find NetBackup Appliance log files using the Browse command.

To view NetBackup Appliance unified (VxUL) logs using the Support > Logs command:

  1. You can view the NetBackup Appliance unified (VxUL) logs with the Support > Logs > VXLogView command. Enter the command into the shell menu and use one of the following options:

    • Logs VXLogView JobID job_id

      Use to display debug information for a specific job ID.

    • Logs VXLogView Minutes minutes_ago

      Use to display debug information for a specific timeframe.

    • Logs VXLogView Module module_name

      Use to display debug information for a specific module.

  2. If you want, you can copy the unified logs with the Main > Support > Logs > Share Open command. Use the desktop to map, share, and copy the logs.

Note:

The NetBackup Appliance unified logs are not the same as the NetBackup unified logs, such as nbpem or nbjm. NetBackup Appliance has its own set of unified logs. To collect the NetBackup unified logs, use the Collect Logs Wizard and select NetBackup.

See Troubleshooting and tuning appliance from the Appliance Diagnostics Center.

You can also use the Main_Menu > Support > Logs commands to do the following:

  • Upload the log files to Veritas Technical Support.

  • Set log levels.

  • Export or remove CIFS and NFS shares.

Note:

The NetBackup Appliance VxUL logs are no longer archived by a cron job, or a scheduled task. In addition, log recycling has been enabled, and the default number of log files has been set to 50.

Refer to the NetBackup Appliance Command Reference Guide for more information on the above commands.

More Information

About NetBackup Appliance log files