Veritas Alta™ Archiving : Folder Sync 1.14.0 Administration Guide
- About Folder Sync
- Requirements for Folder Sync
- Preparing the service and admin accounts for Folder Sync
- Service account and administration account requirements for Folder Sync
- Creating the Folder Sync service account
- Preparing the administration account for Exchange 2016 or 2013
- Preparing the administration account for Exchange 2010
- Preparing the administration account for Exchange 2007
- Preparing an administration account for Office 365
- Installing or upgrading Folder Sync
- Configuring the Folder Sync task
- Running and scheduling Folder Sync synchronizations
- About performing and scheduling Folder Sync synchronizations
- Performing a "Run Now" Folder Sync synchronization
- Configuring scheduled Folder Sync synchronizations
- About Folder Sync scheduling and choosing a scheduling strategy
- Creating scheduled Folder Sync synchronization events
- Selecting the mailboxes to target for scheduled Folder Sync synchronizations
- Changing the iterative restart period for scheduled Folder Sync synchronization events
- Monitoring and managing Folder Sync
- About monitoring and managing Folder Sync
- Viewing the All Mailboxes table
- Viewing the Folder Sync job list
- Viewing the Folder Sync mailbox report
- Viewing the Folder Sync status report
- Disabling or enabling Folder Sync from the Veritas Alta View Compliance and Governance Management Console
- Viewing the Folder Sync synchronization status of an account from the Veritas Alta View Compliance and Governance Management Console
- Troubleshooting Folder Sync
About the Folder Sync event log errors and log files
The Folder Sync application writes to the Windows Application log. The event log entries show the source as ArchiveTools Folder Sync. Synchronization errors are displayed in the ArchiveTools Management Console, in the following places:
In the Event Log column of the table.
In the Event column of the job list.
The Folder Sync log files are located by default on the installation drive under the ProgramData folder, typically in C:\ProgramData\Vault Solutions\Archive Accelerator.
Note:
To see the ProgramData folder you must set your Windows file options to view hidden files.
To change the log file location or configure which items to log, edit the file ArchiveAcceleratorSynchService.exe.config in the Folder Sync installation folder, typically C:\Program Files\ArchiveTools\ArchiveTools Folder Sync.
To change the output location for the log files, set a value for the setting logPath.
To log errors from the Folder Sync service, set the value of logService to True.
To log errors from the job scheduler, set the value of logJob to True.
If you set the value of logXML to True, Folder Sync creates a series of XML files that include the information that it sends to the Veritas Alta Archiving data center. The information includes folder names and item IDs.
If you make changes to the ArchiveAcceleratorSynchService.exe.config file, you must restart the Folder Sync task to implement the changes.
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