System Health Insights User Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: NetBackup Appliance OS
  1. Introduction
    1.  
      Veritas System Health Insights for Appliance Fleet Management
    2.  
      About Veritas AutoSupport and Call Home
    3.  
      Understanding the System Reliability Scores (SRS)
    4.  
      How the SRS is calculated
  2. Getting Started
    1.  
      Prerequisites
    2.  
      Launching and Accessing System Health Insights
    3.  
      System Health Insights home page
  3. Registering an Appliance
    1.  
      Overview of the appliance registration process
    2.  
      Registering an appliance
    3.  
      Tracking registration and other tasks
  4. Associating the Team, Site, and Contacts with appliances
    1.  
      Associating a Team
    2. Associating a Site
      1.  
        Adding a new site
      2.  
        Associating the new site with the appliance
    3. Associating the Contact(s)
      1.  
        Adding and associating a new contact
  5. Managing the Sites, Contacts, and Teams
    1.  
      Managing sites
    2.  
      Managing contacts
    3. Managing teams
      1.  
        Managing the team as an Administrator
      2.  
        Viewing the team as a Standard or a Read Only member
  6. Searching within System Health Insights
    1.  
      About Searching an appliance
    2.  
      Basic Search
    3. Advanced Search, Filters, and Queries
      1.  
        Query Builder
      2.  
        Advanced Query
    4.  
      Flex Instance Details
    5.  
      Saving a Query
    6.  
      Creating a Query Dashboard
  7. Actions on the Appliance List search results
    1.  
      Common actions on the Appliance List
    2.  
      Bulk Edit Registration Actions
    3.  
      Add or Remove Labels
    4.  
      Managing the data restriction mode for single or multiple appliances
    5.  
      Unregister the appliances
    6.  
      Decommissioning the appliances
  8. Globally accessible menus
    1.  
      Common functions in System Health Insights
    2. Setting Preferences
      1.  
        Global Preference
      2.  
        Saved Queries and Favorites
      3.  
        Table Columns
      4.  
        Manage Alerts
  9. Activity History
    1.  
      Viewing the Activity History
    2.  
      Marking the activities as Favorites
    3.  
      Viewing the Favorites
  10. My Query Dashboard
    1.  
      About 'My Query Dashboard'
    2. Overview
      1.  
        Site Health Summary
      2.  
        Version Insights
      3.  
        Registration Status
      4.  
        Entitlement
      5.  
        Unresolved Events
      6.  
        Recommendations
      7.  
        Call Home status
      8.  
        Capacity Utilization
      9.  
        System Reliability Scores
    3.  
      Appliance List tab
    4.  
      Unresolved Events tab
    5.  
      Recommendations tab
  11. Account Dashboard
    1.  
      About the account dashboard
  12. Appliance Dashboard
    1.  
      About the Appliance Dashboard
    2. Overview cards
      1.  
        System Reliability Score
      2.  
        Flex Instance Status
      3.  
        Storage Utilization
      4.  
        Entitlement
      5.  
        Registration Detail
      6.  
        Call Home Status
      7.  
        Recommendations
      8.  
        Unresolved Events
      9.  
        Labels
      10.  
        Network Summary
      11.  
        Nodes Summary
      12.  
        Disks Summary
    3.  
      Recommendations
    4. Monitoring
      1.  
        Storage
      2.  
        Performance
      3.  
        Services
    5. System
      1.  
        Configuration
      2.  
        Inventory
      3.  
        Events
    6.  
      Upgrade Center
    7. Support
      1.  
        Registration Details
      2.  
        Case History
      3.  
        Access Key
  13. Appliance Update Management
    1.  
      Introduction
    2.  
      Upgrade Readiness Index
    3.  
      Upgrade Center
    4.  
      Patch Management
    5.  
      Monitoring
  14. Security Insights
    1.  
      Introduction
    2.  
      Security meter and configuration on an Appliance dashboard
    3.  
      Security Insights summary on an Account or a Query dashboard
    4.  
      Security Insights details on an Account or a Query dashboard
  15. Managing alerts
    1.  
      About managing alerts
    2.  
      Call Home transmission failure alerts
    3.  
      Receiving the Call Home transmission alert Email
    4.  
      System Reliability Score (SRS) alert
    5.  
      Capacity Utilization alert
  16. Frequently Asked Questions
    1.  
      Frequently Asked Questions

Introduction

About

System Health Insights has introduced a new Upgrade Automation feature. Previously, users could only view the current status and upgrade readiness of their registered appliances. With the new Upgrade Automation feature, users can now initiate upgrades directly from the System Health Insights dashboard. This enhancement simplifies the upgrade process, as System Health Insights will handle the initiation, monitoring, and execution of the upgrade with minimal user intervention or external interference. Additionally, all relevant upgrade information will be accessible to users both during and after the upgrade process.

Prerequisites
Common prerequisites for NetBackup and Flex Appliances

  • Appliance is registered.

  • The logged in user is an Administrator on the team the appliance is registered with.

  • The user has any valid VEMS entitlement.

  • Appliance should be standalone appliance. HA is not supported.

  • Health Maintenance add-on is installed on the appliance.

  • Appliance Connectivity Toolkit add-on is installed and successfully connecting with System Health Insights Cloud showing status as ACTIVE.

  • Appliance has called home in last 24 hours and has sent the upgrade readiness status as Ready for Upgrade.

  • Updates management permission should be enabled, which is disabled by default.

    You can access the Manage Permission action in the following ways:

    • From the Appliance Dashboard, click Actions > Manage Permission.

      The Updates management page is displayed.

      The Auto-update add-on option is only supported for Flex appliances. Select Yes to automatically download and update the Health Maintenance add-on. The add-on monitors the upgrade health status to ensure that your appliances are ready for the upgrade.

      In Update management operations, select Yes to allow administrators, who also have the software download permissions, to trigger upgrades and patches.

      If you want to view the existing permissions for the appliance, click View details.

      Click Save after you make the required selections.

    • From Advanced Search > Appliance List, select the appliances for which you want to change the permission and click Manage Permission.

      The Manage Permission pop-up displays a list of the appliances. Click Proceed to go to the Updates management page.

      The Auto-update add-on option is only supported for Flex appliances. Select Yes to automatically download and update the Health Maintenance add-on. The add-on monitors the upgrade health status to ensure that your appliances are ready for the upgrade.

      In Update management operations, select Yes to allow administrators, who also have the software download permissions, to trigger upgrades and patches.

      If you want to view the existing permissions for the selected appliances, click View details.

      Click Save after you make the required selections.

    To view the permission changes, go to the Advanced Search page, apply the required filters, and select the Update management operations and Auto update add-on check boxes.

Note:

Only Team Administrator will be authorised to manage Updates management permission.

Prerequisites specific to NetBackup Appliances

  • Appliance version should be 4.x and above.

  • Health Maintenance Plugin add-on is installed for version 3.2 to 5.0.

  • Plug-in is enabled for version 5.1.1 and later & 5.0.01 MR3 and later. Click here to download the Health Maintenance add-on for NetBackup versions prior to 5.1.1.

  • Appliance Connectivity Toolkit is installed and Upgrade Permission should be enabled.

Prerequisites specific to Flex Appliances

  • Appliance version should be 3.2 and above.

  • Upgrade Permission should be enabled.

  • Built-in Health Maintenance add-on is sending Upgrade Readiness data daily and status of the appliance is Ready for Upgrade.

  • Built-in Appliance Connectivity Toolkit  is successfully connecting with System Health Insights cloud and status of the appliance is ACTIVE.

Limitations

NetBackup Appliances

  • Only URI is supported for appliance on 3.2. URI and Upgrade automation are supported for version 4.0 and above.

  • Upgrade monitoring of appliances below version 5.0 may not show proper status.

  • Update automation does not support upgrade to 5.0.0.1 MR3.

  • For appliances having HTTPS proxy server configured, downloading of upgrade package might face some issues.