Veritas NetBackup™ Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.2)
  1. Introduction
    1.  
      NetBackup logging and status code information
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10. Troubleshooting vnetd proxy connections
      1.  
        vnetd proxy connection requirements
      2.  
        Where to begin to troubleshoot vnetd proxy connections
      3.  
        Verify that the vnetd process and proxies are active
      4.  
        Verify that the host connections are proxied
      5.  
        Test the vnetd proxy connections
      6.  
        Examine the log files of the connecting and accepting processes
      7.  
        Viewing the vnetd proxy log files
    11. Troubleshooting security certificate revocation
      1.  
        Troubleshooting cloud provider's revoked SSL certificate issues
      2.  
        Troubleshooting cloud provider's CRL download issues
      3.  
        How a host's CRL affects certificate revocation troubleshooting
      4.  
        NetBackup job fails because of revoked certificate or unavailability of CRLs
      5.  
        NetBackup job fails because of apparent network error
      6.  
        NetBackup job fails because of unavailable resource
      7.  
        Master server security certificate is revoked
      8.  
        Determining a NetBackup host's certificate state
      9.  
        Troubleshooting issues with external CA-signed certificate revocation
    12.  
      About troubleshooting networks and host names
    13. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    14.  
      About the bpclntcmd utility
    15.  
      Using the Host Properties window to access configuration settings
    16.  
      Resolving full disk problems
    17. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    18. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
      2.  
        Troubleshooting web service issues after external CA configuration
    19.  
      Troubleshooting problems with the NetBackup web server certificate
    20. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    21. Troubleshooting problems with validation of the remote host
      1.  
        Viewing logs pertaining to host validation
      2.  
        Enabling insecure communication with NetBackup 8.0 and earlier hosts
      3.  
        Approving pending host ID-to-host name mappings
      4.  
        Clearing host cache
    22. About troubleshooting Auto Image Replication
      1. Troubleshooting Auto Image Replication
        1.  
          Targeted AIR trusted master server operation failed in case of external certificate configuration
      2.  
        About troubleshooting automatic import jobs
    23.  
      Troubleshooting network interface card performance
    24.  
      About SERVER entries in the bp.conf file
    25.  
      About unavailable storage unit problems
    26.  
      Resolving a NetBackup Administration operations failure on Windows
    27.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
    28.  
      Unable to logon to the NetBackup Administration Console after external CA configuration
    29.  
      Troubleshooting file-based external certificate issues
    30.  
      Troubleshooting Windows certificate store issues
    31.  
      Troubleshooting backup failures
    32.  
      Troubleshooting backup failure issues with NAT clients
    33.  
      Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About the Logging Assistant
    4.  
      About network troubleshooting utilities
    5. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Example of a progress display for the NetBackup support utility (nbsu)
    6. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    7.  
      About the NetBackup consistency check repair (NBCCR) utility
    8.  
      About the nbcplogs utility
    9. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      About disaster recovery requirements
    3.  
      Disaster recovery packages
    4.  
      About disaster recovery settings
    5.  
      Recommended backup practices
    6. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    7. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    8. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    9. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    10.  
      Generating a certificate on a clustered master server after disaster recovery installation
    11.  
      About restoring disaster recovery package
    12.  
      About the DR_PKG_MARKER_FILE environment variable
    13.  
      Restoring disaster recovery package on Windows
    14.  
      Restoring disaster recovery package on UNIX
    15. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      8. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      9.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      10.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      11.  
        Recovering the NetBackup catalog without the disaster recovery file
      12.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      13.  
        Restoring files from a NetBackup online catalog backup
      14.  
        Unfreezing the NetBackup online catalog recovery media
      15.  
        Steps to carry out when you see exit status 5988 during catalog recovery

Recovering the NetBackup catalog image files using the Catalog Recovery Wizard

This procedure describes how to recover the NetBackup catalog image files by using the Catalog Recovery Wizard. The relational database transaction log is applied during image file recovery.

See About recovering the NetBackup catalog image files.

You must have root (administrative) privileges to perform this procedure.

You must be logged on to the master server on which you want to recover the catalog. The Catalog Recovery Wizard does not work after you perform a change server operation.

Note:

This wizard relies on the disaster recovery file that was generated during the catalog backup. The path to the disaster recovery file is specified in the catalog backup policy.

Note:

During the catalog recovery process, NetBackup may shutdown and restart services. If NetBackup is configured as a highly available application (cluster or global cluster), freeze the cluster before you begin the recovery process to prevent a failover. Then, unfreeze the cluster after the recovery process is complete.

Warning:

Do not run any client backups before you recover the NetBackup catalog.

To recover the catalog image files using the Catalog Recovery Wizard

  1. If NetBackup is not running, start all of the NetBackup services by entering the following:

    • On UNIX and Linux:

      /usr/openv/netbackup/bin/bp.start_all

    • On Windows:

      install_path\NetBackup\bin\bpup

  2. If the catalog backup and the recovery devices are not available, do the following:

    a

    Configure the necessary recovery device in NetBackup.

    For tape storage or BasicDisk storage, see the NetBackup Administrator's Guide, Volume I. For disk storage types, see the guide that describes the option. See the following website for NetBackup documentation:

    b

    Make available to NetBackup the media that contains the catalog backup: Inventory the robot or the disk pool, add the media for standalone drives, configure the storage server and disk pool, or so on.

    For tape storage or BasicDisk storage, see the NetBackup Administrator's Guide, Volume I. For disk storage types, see the guide that describes the option. See the following website for NetBackup documentation:

    c

    Create symbolic links to match those in the original environment.

    See About NetBackup catalog recovery and symbolic links.

  3. In the NetBackup Administration Console window, click NetBackup Management in the left pane and then Recover the catalogs in the right pane.

    The Catalog Recovery Wizard Welcome panel appears.

  4. Click Next on the Welcome panel to display the Catalog Disaster Recovery File panel.
  5. On the Catalog Disaster Recovery File panel, specify where the disaster recovery file is stored. You can browse to select the file or enter the full pathname to the disaster recovery file.

    In most cases, you specify the most recent disaster recovery information file available. If the most recent catalog backup is an incremental backup, use the disaster recovery file from the incremental backup. (There is no need to first restore the full backup and then follow with the incremental backup.)

    If some form of corruption has occurred, you may want to restore to an earlier state of the catalog.

    Click Next to continue. The Retrieving Disaster Recovery File panel appears.

  6. The wizard searches for the media that are required to recover the catalog, and Retrieving Disaster Recovery File panel informs you of the progress. It informs you if the necessary backup ID of the disaster recovery image is located. If the media is not located, the wizard lists which media is needed to update the database.

    If necessary, follow the wizard instructions to insert the media that is indicated and run an inventory to update the NetBackup database. The information that is displayed on this panel depends on whether the recovery is from a full backup or an incremental backup.

    When the required media sources are all found, click Next to display the Disaster Recovery Method panel.

    The Disaster Recovery Method panel appears.

  7. On the Disaster Recovery Method panel, do the following:

    • Select Recover only NetBackup catalog image and configuration files.

    • Specify a job priority.

    To continue, click Next.

    The Recovering Catalog panel appears.

  8. The Recovering Catalog panel displays the recovery progress.

    Your action depends on the outcome of the recovery, as follows:

    Not successful

    Consult the log file messages for an indication of the problem. Click Cancel, fix the problem, and then run the wizard again.

    Successful

    Click Next to continue to the final wizard panel.

  9. On the final wizard panel, click Finish

    When the recovery job is finished, each image file is restored to the proper image directory and the configuration files are restored.

  10. Export the image metadata from the relational database in the staging directory, as follows:

    cat_export -all -staging -source_master source-master-server-name

    The export is required so that the image metadata can be imported into the relational database. A catalog image file recovery does not recover the relational database.

  11. Import the image metadata into the relational database, as follows:

    cat_import -all -replace_destination

  12. If you recovered the catalog from a disk device, you may have to fix the disk media ID references in the image headers. The image headers were recovered from the catalog backup.

    To fix the disk media IDs in the image headers, run the following command:

    nbcatsync -backupid image_id -dryrun

    Replace image_id with the ID of the catalog backup. You can find the image ID of the catalog backup by examining the DR file.

  13. Before you continue, be aware of the following points:

    • If you recovered the catalog from removable media, NetBackup freezes the catalog media.

    • Before you restart NetBackup, Veritas recommends that you freeze the media that contains the backups more recent than the date of the catalog from which you recovered.

    • NetBackup does not run scheduled backup jobs until you stop and then restart NetBackup.

      You can submit backup jobs manually before you stop and restart NetBackup. However, if you do not freeze the media that contains the backups more recent than the date of the catalog from which you recovered, NetBackup may overwrite that media.

    • Because this operation is a partial recovery, you must recover the relational database portion of the catalog.

  14. Stop and restart NetBackup services on the master server, as follows:

    • On UNIX and Linux:

      /usr/openv/netbackup/bin/bp.kill_all
      /usr/openv/netbackup/bin/bp.start_all
    • On Windows:

      install_path\NetBackup\bin\bpdown
      install_path\NetBackup\bin\bpup
  15. After the services are restarted, run the following command:

    On a non-clustered setup:

    Windows:

    install_path\netbackup\bin\nbcertcmd -renewcertificate

    UNIX:

    /usr/openv/netbackup/bin/nbcertcmd -renewcertificate

    On a clustered setup:

    Windows:

    install_path\netbackup\bin\nbcertcmd -renewcertificate -cluster

    UNIX:

    /usr/openv/netbackup/bin/nbcertcmd -renewcertificate -cluster
  16. If the catalog recovery is part of a server recovery procedure, complete the remaining steps in the appropriate recovery procedure.

    Recovery can include the following:

    • Importing the backups from the backup media into the catalog.

    • Write protecting the media.

    • Ejecting the media and setting it aside.

    • Freezing the media.