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Enterprise Vault™ Upgrade Instructions

Last Published: 2018-05-21

Product(s): Enterprise Vault (12.3)

About this guide
1. Introducing this guide
2. Where to get more information about Enterprise Vault
  1. Enterprise Vault training modules
Before you begin
1. Server upgrade paths
2. Documentation
Points to note when upgrading
1. Order of upgrade in an environment with Compliance Accelerator or Discovery Accelerator
2. Silently installing Enterprise Vault from the command line
3. Installing Outlook on the Enterprise Vault server
  1. Upgrading to Outlook 2013 SP1 or 2016
4. Securing Enterprise Vault web applications
5. Weak protocols and ciphers are blocked
6. Improved consistency when applying a retention period to items
  1. Limiting the impact when updating moved item locations
7. Classification using Microsoft File Classification Infrastructure on Windows Server 2016
8. Data Classification Services does not support all the types of retention categories available in Enterprise Vault 12.3
9. eDiscovery Platform compatibility with Enterprise Vault
10. Additional points to note when upgrading from Enterprise Vault 11.0 or 11.0.1
Steps to upgrade your system
1. Overview of the upgrade process
Enterprise Vault server preparation
1. About Enterprise Vault server preparation
2. Backing up the system
  1. Backing up Enterprise Vault data
  2. Backing up changed language files
3. Updating required Windows features
4. Running Enterprise Vault Deployment Scanner
5. Setting database permissions
6. Allowing the MSMQ queues to empty
7. Checking the archiving and expiry schedules
Single server: upgrading the Enterprise Vault server software
1. About upgrading a single Enterprise Vault server
2. Installing on a single server
3. Upgrading the Enterprise Vault databases
4. Backing up the upgraded Enterprise Vault databases
5. Starting all the Enterprise Vault services
Multiple servers: upgrading the Enterprise Vault server software
1. About upgrading multiple Enterprise Vault servers
2. Installing on multiple servers
3. Upgrading the Enterprise Vault databases
4. Backing up the upgraded Enterprise Vault databases
5. Starting all the Enterprise Vault services
Veritas Cluster Server: upgrading the Enterprise Vault server software
1. About upgrading a Veritas cluster
2. Installing the Enterprise Vault server software
3. Upgrading the Enterprise Vault databases
4. Backing up the upgraded Enterprise Vault databases
5. Starting all the Enterprise Vault services
Windows Server Failover Clustering: upgrading the Enterprise Vault server software
1. About upgrading a Windows Server Failover Cluster
2. Installing the Enterprise Vault server software
3. Upgrading the Enterprise Vault databases
4. Backing up the upgraded Enterprise Vault databases
5. Starting all the Enterprise Vault services
Upgrading standalone Administration Consoles
1. About upgrading standalone Administration Consoles
2. Upgrading a standalone Administration Console (wizard)
3. Installing Enterprise Vault (command line)
4. Creating an activation configuration file (Windows 7 only)
Upgrading Enterprise Vault Reporting
1. Upgrading Enterprise Vault Reporting
2. Installing the Enterprise Vault Reporting component
3. Running the Enterprise Vault Reporting Configuration utility
Upgrading MOM and SCOM
1. Upgrading MOM
2. Upgrading the Enterprise Vault SCOM management pack
  1. About the supplied management packs
  2. About the upgrade procedure
Upgrading Exchange Server forms
1. About upgrading Exchange Server forms
Upgrading Domino mailbox archiving
1. About upgrading Domino mailbox archiving
2. Domino client version required to run EVInstall.nsf
3. Preparing for the upgrade of Domino mailbox archiving
4. Upgrading Domino mailbox archiving
5. Granting the Domino archiving user access to mail files
6. Identifying internal mail recipients
7. Run the Domino provisioning task
Upgrading the FSA Agent
1. Compatible versions of the FSA Agent and Enterprise Vault server
2. About upgrading the FSA Agent
3. Upgrading FSA Agent services that are clustered for high availability
4. Upgrading the FSA Agent on a target Windows file server from the Administration Console
5. Upgrading the FSA Agent on an FSA Reporting proxy server from the Administration Console
6. Upgrading the FSA Agent manually
Upgrading Enterprise Vault Office Mail App
1. About upgrading Enterprise Vault Office Mail App
Upgrading OWA Extensions
1. About upgrading OWA Extensions
2. Upgrading Enterprise Vault OWA 2010 Extensions
Upgrading SharePoint Server components
1. About upgrading the SharePoint components
2. Upgrading the Enterprise Vault SharePoint components
Upgrading SMTP archiving
1. Required and optional tasks when upgrading SMTP Archiving
2. Checking the SMTP journaling type configuration
  1. Finding SMTP targets that are assigned to unsupported archive types
3. Checking the permissions of the SMTP Archiving task account
4. Checking the 'Journal report processing' advanced SMTP policy setting
5. Checking the 'Selective Journal Archiving' site setting
6. About upgrading legacy SMTP archiving components
7. Migrating existing targets to provisioning groups
8. Reconfiguring targets that are configured for target address rewriting to use multiple archives
Upgrading your Enterprise Vault sites to use Enterprise Vault Search
1. About Enterprise Vault Search
2. Server requirements for Enterprise Vault Search
3. Defining search policies for Enterprise Vault Search
4. Allowing privileged Enterprise Vault Search users to restore items to other users' mailboxes
5. Setting up provisioning groups for Enterprise Vault Search
  1. Changing the order in which Enterprise Vault processes the search provisioning groups
6. Creating and configuring Client Access Provisioning tasks for Enterprise Vault Search
7. Configuring user browsers for Enterprise Vault Search
  1. Configuring the Block Untrusted Fonts feature in Windows 10
8. Configuring Enterprise Vault Search for use in Forefront TMG and similar environments
9. Setting up Enterprise Vault Search Mobile edition
Upgrading Enterprise Vault API applications
1. Upgrading any applications that use the Enterprise Vault API Runtime

Installing the Enterprise Vault server software

This section describes how to install the Enterprise Vault server software when the servers that run Enterprise Vault tasks are part of a Veritas cluster.

Note that Enterprise Vault does not support high-availability upgrades. You must install the server software on all nodes in the cluster before you start Enterprise Vault services or run the configuration wizard.

Preparation

To prepare to upgrade the Enterprise Vault server software

Log on to the active node as the Vault Service account.
Use the VCS cluster administration tools to take all the Enterprise Vault service resources offline.
Note the following important points:
- You must stop all Enterprise Vault services in the Enterprise Vault site. For example, stop the services on non-clustered servers, such as an Enterprise Vault Domino Gateway.
- If you install on an Enterprise Vault Domino Gateway, make sure that the Domino server on the Enterprise Vault Domino Gateway is shut down and that EVInstall.nsf is not accessed locally.
- If there are multiple sites that share the Enterprise Vault Directory, you must also stop all Enterprise Vault services in the other sites.
Stop any other local or remote services or applications that can lock Enterprise Vault files. For example:
- Enterprise Vault Administration Console
- Enterprise Vault Accelerator Manager service
Close any applications that may be running on the server, including the Control Panel, Computer Management, Windows Services, and the Windows Event Viewer.

Installing Enterprise Vault (wizard)

To use the wizard to install Enterprise Vault

Load the Enterprise Vault media.
If Windows AutoPlay is enabled on the server, Windows shows an AutoPlay dialog box. Click Run Setup.exe.
If AutoPlay is not enabled, use Windows Explorer to open the root folder of the installation media and then double-click the file Setup.exe.
In the list in the left pane of the Veritas Enterprise Vault Install Launcher window, click Enterprise Vault.
Click Server Installation.
In the right pane, click Upgrade existing server.
Click Install. The Enterprise Vault installation wizard starts.
Work through the installation wizard to upgrade the Enterprise Vault components.
If the installation wizard prompts you to restart the server, restart and then log on again as the Vault Service account so that the installer can complete the upgrade.
Install the Enterprise Vault software on the other servers in your Enterprise Vault environment, including any cluster failover nodes.

Installing Enterprise Vault (command line)

The following procedure describes how to upgrade the Enterprise Vault installation. If you want to add or remove components, see the "Installing Enterprise Vault" chapter in the Installing and Configuring guide for a complete description of the command-line options.

Caution:

If a system restart is needed during silent installation, the server restarts automatically. If the server restarts, log on again as the Vault Service account so that the installer can complete the upgrade.

To install Enterprise Vault from the command line

Log on to the active node as the Vault Service account.
Load the Enterprise Vault media.
If Windows AutoPlay is enabled on the server, Windows shows an AutoPlay dialog box. Close the AutoPlay dialog box.
Open a command prompt window and navigate to the following folder on the Enterprise Vault media:
\Veritas Enterprise Vault\Server\x64
Run setup (x64).exe as follows:
start /wait "" "setup (x64).exe" /s /clone_wait /v"COMPONENTS= Option [| Option ][...]"
When the installation is complete, the installer re-enables the Enterprise Vault services. Do not start any Enterprise Vault services at this time.
Install the Enterprise Vault software on the other servers in your Enterprise Vault environment, including any cluster failover nodes.