Enterprise Vault™ Troubleshooting FSA Reporting

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)
  1. About this document
    1.  
      About this technical note
    2.  
      About troubleshooting FSA Reporting
  2. Troubleshooting an upgrade of FSA Reporting
    1.  
      About troubleshooting an upgrade of FSA Reporting
    2.  
      'Failed to upgrade FSA Reporting database' event log error message
    3.  
      Archive information is not shown for some volumes
  3. Troubleshooting the configuration of FSA Reporting
    1.  
      About troubleshooting the configuration of FSA Reporting
    2.  
      Error message 'Not able to resolve file server FQDN for this file server'
    3.  
      FSA Reporting scans fail to start, no change in scan status
    4.  
      Error message 'Enterprise Vault cannot enable/disable the FSA Reporting data collection settings now'
    5.  
      Error message: 'Enterprise Vault cannot access the FSA Reporting web service'
    6.  
      Error message: 'Could not connect to FSAReporting virtual server'
    7.  
      File server disk space issues
    8.  
      Warning message 'Total number of file types exceeds one thousand'
    9.  
      Problems after failover in a building blocks environment
    10.  
      Recreating the File Collector service if it is missing
    11.  
      Troubleshooting the FSA Reporting web service
    12.  
      Adding the FSA Reporting web service locations to the Local intranet zone
    13.  
      Configuring the FSA Reporting web service manually
  4. Troubleshooting issues with FSA Reporting reports
    1.  
      About troubleshooting issues with the FSA Reporting reports
    2.  
      Troubleshooting accessing the FSA Reporting reports
    3.  
      'File Group Space Usage on a Server' report shows double the number of files on some target volume shares
  5. Using DTrace to troubleshoot FSA Reporting
    1.  
      About using DTrace to troubleshoot FSA Reporting
    2.  
      Troubleshooting FSA Reporting with DTrace

Troubleshooting the FSA Reporting web service

To check whether the FSA Reporting web service is correctly configured and accessible on each Enterprise Vault server, proceed as follows.

To troubleshoot the FSA Reporting web service

  1. Start SQL Server Management Studio or SQL Query Analyzer and connect to the SQL Server that runs the Enterprise Vault Directory database.
  2. Enter and run the following query:
    USE EnterpriseVaultDirectory
SELECT WSLocation FROM FSAReportingWSLocations
  3. Note down all the WSLocation entries that the query returns.

    Perform the remaining steps for each Enterprise Vault server mentioned in the WSLocation entries.

  4. Open Windows Perfmon on each Enterprise Vault server and add the performance counter Enterprise Vault Websites\EVMOD_FSAREPORTING.
  5. Confirm that the value of the connectivity counter is 1.
  6. If you do not see the connectivity counter instance or if the value is 0, do as follows on each Enterprise Vault server that is specified by the WSLocation values that you found in step 3:

    • Open Internet Information Services (IIS) Manager.

    • Check under Application Pools whether the EnterpriseVaultFSAReporting application pool is present. (The following figures show IIS 6.0. The appearance is slightly different for IIS 7.0 or later.)

    • If the application pool is present, check under Web Sites that the FSAReporting website is present.

    If IIS Manager does not show the FSAReporting website, check for the presence of the log file FSAReportingWebServiceConfigUtility.log in the Enterprise Vault installation folder on the Enterprise Vault server.

    If the log file is present, check its contents for further troubleshooting information.

    If necessary use DTrace to perform further investigations.

    See About using DTrace to troubleshoot FSA Reporting.