Enterprise Vault™ Troubleshooting FSA Reporting

To configure the FSA Reporting web service manually

1. Open a command prompt window on the Enterprise Vault server on which the FSA Reporting web service did not configure successfully.
2. Navigate to the Enterprise Vault installation folder, for example C:\Program Files (x86)\Enterprise Vault.
3. Enter the following command on a single line:

   FSAReportingWebServiceConfig create folderpath EVServer_alias

   Where the variables are as follows:

   • folderpath is the path to the FSA Reporting web service binary files. The binary files are in the FSAReporting subfolder of the Enterprise Vault installation folder, for example C:\Program Files (x86)\Enterprise Vault\FSAReporting. Enclose the path in quotes if it contains spaces.

   • EVServer_alias is the fully qualified computer alias for this Enterprise Vault server, for example server1.demo.local.

     To obtain the value of EVServer_alias, do as follows:

     • Start SQL Server Management Studio or SQL Query Analyzer and connect to the SQL Server that runs the Enterprise Vault Directory database.

     • Examine the ComputerEntry table in the EnterpriseVaultDirectory database. Use the value of ComputerName that corresponds to this Enterprise Vault server.

   If the configuration of the web service is successful, the utility returns "successful".

4. Open Internet Explorer and enter the following URL to check whether you can now access the ReportingServer web page:

   http://EVServer_alias/FSAReporting/FSAReporting.asmx

   where EVServer_alias is the fully qualified computer alias for the Enterprise Vault server that you used in step 3.

   If you are prompted for a user name and password, add the required entries to Internet Explorer's Local intranet zone.

   See Adding the FSA Reporting web service locations to the Local intranet zone.

5. If Internet Explorer displays an error that begins as follows when you attempt to access the ReportingServer web page, the trust level is insufficient:

   [PolicyException: Required permissions cannot be acquired.]
   System.Security.SecurityManager.ResolvePolicy(Evidence 
   evidence, PermissionSet
   reqdPset, PermissionSet optPset, PermissionSet denyPset, 
   PermissionSet& denied,
   Boolean checkExecutionPermission) +2737909
   System.Security.SecurityManager.ResolvePolicy(Evidence 
   evidence, PermissionSet
   reqdPset, PermissionSet optPset, PermissionSet denyPset, 
   PermissionSet& denied,
   Int32& securitySpecialFlags, Boolean checkExecutionPermission) 
   +57
   

   If you see this error, do as follows:

   • Navigate to the FSAReporting folder in the Enterprise Vault installation folder.

   • Open the file Web.config with a text editor such as Notepad.

   • Find the <system.web> node and add the following tag within it:

     <trust level="Full"/>

   • Save the Web.config file and try accessing the ReportingServer web page again.

6. To ensure that the FSA reporting web service is running check the performance counters.

   • Open Windows Perfmon on each Enterprise Vault server and add the performance counter Enterprise Vault Websites\EVMOD_FSAREPORTING.

     

   • Confirm that the value of the connectivity counter is 1.