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Enterprise Vault™ Troubleshooting Operations Manager
Last Published:
2021-03-23
Product(s):
Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)
- About this document
- Troubleshooting the installation and configuration of Operations Manager
- About troubleshooting the installation and configuration of Operations Manager
- Troubleshooting the installation and configuration of Operations Manager
- Determining whether Operations Manager is installed and configured successfully
- Running the Operations Manager Configuration utility
- Configuring Operations Manager manually
- Troubleshooting accessing Operations Manager
- About troubleshooting accessing Operations Manager
- Troubleshooting accessing Operations Manager
- Authentication failure and access denied message
- Parser error: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms"
- Changing the port for accessing the Monitoring database
- Checking the Monitoring Agent and Middle Tier executables
- Troubleshooting problems when using Operations Manager
Authentication failure and access denied message
Problem: When you attempt to access Operations Manager you are asked to authenticate three times and then you receive an "access denied" message.
Cause: This is a known authentication problem which is documented in the Microsoft support article Authentication may fail with "401.3" Error if Web site's "Host Header" differs from server's NetBIOS name (http://support.microsoft.com/?id=294382).
Resolution: Follow the instructions in the support article to run the following command on the Enterprise Vault server on which Operations Manager is installed:
cscript adsutil.vbs set w3svc/NTAuthenticationProviders "NTLM"