Enterprise Vault™ Troubleshooting Operations Manager

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

Changing the port for accessing the Monitoring database

Operations Manager accesses the Monitoring database through the MonitoringMiddleTier.exe process, which is spawned by the Enterprise Vault Admin service. By default, Operations Manager and MonitoringMiddleTier.exe communicate with each other using port 8071. If port 8071 is used by another program, you need to change the port that is used by Operations Manager and MonitoringMiddleTier.exe.

To change the communications port

  1. Navigate to the top-level Enterprise Vault installation folder, for example C:\Program Files\Enterprise Vault.
  2. Open the MonitoringMiddleTier.exe.config configuration file with a simple text editor such as Notepad.
  3. Change the port number that is specified in the following line of the file to an available port number of your choice: 
    <channel ref="tcp" port="8071" >
  4. Save and close the file.
  5. Navigate to the MonitoringWebApp subfolder, for example C:\Program Files\Enterprise Vault\MonitoringWebApp.
  6. Open the web.config configuration file with a simple text editor such as Notepad.
  7. Change the port number that is specified in the following line of the file to an available port number of your choice:
    <add key="OMMiddleTierPort" value="8071"/>
  8. Save and close the file.
  9. Restart the Enterprise Vault Admin service.
  10. Restart the IIS Admin service.