Veritas NetBackup™ Appliance Security Guide

Last Published:
Product(s): Appliances (4.0)
Platform: NetBackup Appliance OS
  1. About the NetBackup appliance Security Guide
    1.  
      About the NetBackup appliance Security Guide
  2. User authentication
    1. About user authentication on the NetBackup appliance
      1.  
        User types that can authenticate on the NetBackup appliance
    2. About configuring user authentication
      1.  
        Generic user authentication guidelines
    3.  
      About authenticating LDAP users
    4.  
      About authenticating Active Directory users
    5.  
      About authentication using smart cards and digital certificates
    6.  
      About authenticating Kerberos-NIS users
    7.  
      About the appliance login banner
    8. About user name and password specifications
      1.  
        About STIG-compliant password policy rules
  3. User authorization
    1.  
      About user authorization on the NetBackup appliance
    2. About authorizing NetBackup appliance users
      1.  
        NetBackup appliance user role privileges
    3.  
      About the Administrator user role
    4.  
      About the NetBackupCLI user role
    5.  
      About user authorization in NetBackup
  4. Intrusion prevention and intrusion detection systems
    1.  
      About Symantec Data Center Security on the NetBackup appliance
    2.  
      About the NetBackup appliance intrusion prevention system
    3.  
      About the NetBackup appliance intrusion detection system
    4.  
      Reviewing SDCS events on the NetBackup appliance
    5.  
      Running SDCS in unmanaged mode on the NetBackup appliance
    6.  
      Running SDCS in managed mode on the NetBackup appliance
  5. Log files
    1.  
      About NetBackup appliance log files
    2.  
      Viewing log files using the Support command
    3.  
      Where to find NetBackup appliance log files using the Browse command
    4.  
      Gathering device logs on a NetBackup appliance
    5.  
      Log Forwarding feature overview
  6. Operating system security
    1.  
      About NetBackup appliance operating system security
    2.  
      Major components of the NetBackup appliance OS
    3.  
      Vulnerability scanning of the NetBackup appliance
    4.  
      Disable user access to the NetBackup appliance operating system
    5.  
      Manage support access to the maintenance shell
  7. Data security
    1.  
      About data security
    2.  
      About data integrity
    3.  
      About data classification
    4. About data encryption
      1.  
        KMS support
  8. Web security
    1.  
      About SSL usage
    2.  
      Implementing third-party SSL certificates
  9. Network security
    1.  
      About IPsec Channel Configuration
    2.  
      About NetBackup appliance ports
    3.  
      About the NetBackup Appliance firewall
  10. Call Home security
    1. About AutoSupport
      1.  
        Data security standards
    2. About Call Home
      1.  
        Configuring Call Home from the NetBackup Appliance Shell Menu
      2.  
        Enabling and disabling Call Home from the appliance shell menu
      3.  
        Configuring a Call Home proxy server from the NetBackup Appliance Shell Menu
      4.  
        Understanding the Call Home workflow
    3. About SNMP
      1.  
        About the Management Information Base (MIB)
  11. Remote Management Module (RMM) security
    1.  
      Introduction to IPMI configuration
    2.  
      Recommended IPMI settings
    3.  
      RMM ports
    4.  
      Enabling SSH on the Remote Management Module
    5.  
      Replacing the default IPMI SSL certificate
  12. STIG and FIPS conformance
    1.  
      OS STIG hardening for NetBackup appliance
    2.  
      Unenforced STIG hardening rules
    3.  
      FIPS 140-2 conformance for NetBackup appliance
  13. Appendix A. Security release content
    1.  
      NetBackup Appliance security release content
  14.  
    Index

About Call Home

Your appliance can connect with a Veritas AutoSupport server and upload hardware and software information. Veritas support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas AutoSupport server. This feature of the appliance is referred to as Call Home. It is enabled by default.

AutoSupport uses the data that Call Home gathers to provide proactive monitoring for the appliance. If Call Home is enabled, the appliance uploads information or data to the Veritas AutoSupport server at a default interval of 24 hours.

If you determine that you have a problem with your appliance, you might want to contact Veritas support. The Technical Support engineer uses the serial number of your appliance and assesses the status from the Call Home data.

To obtain the serial number of your appliance from theNetBackup Appliance Web Console, go to the Monitor > Hardware > Health details page. To determine the serial number of your appliance using the shell menu, go to the Monitor > Hardware commands. For more information about the Monitor > Hardware commands, refer to the NetBackup Appliance Command Reference Guide.

Use the Settings > Notification page to configure Call Home from the NetBackup Appliance Web Console. Click Alert Configuration and enter the details in the Call Home Configuration pane.

Table: What happens when Call Home is enabled or disabled describes how a failure is reported when the feature is enabled or disabled.

Table: What happens when Call Home is enabled or disabled

Monitoring status

Failure routine

Call Home enabled

When a failure occurs, the following sequence of alerts occur:

  • The appliance uploads all the monitored hardware and software information to a Veritas AutoSupport server. The list following the table contains all the relevant information.

  • The appliance generates 3 kinds of email alerts to the configured email address.

    • An error message by email to notify you of the failure once an error is detected.

    • A resolved message by email to inform you of any failure once an error is resolved.

    • A 24-hour summary by email to summarize all of the currently unresolved errors in the recent 24 hours.

  • The appliance also generates an SNMP trap.

Call Home disabled

No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution.

The following list contains all the information that is monitored and sent to Veritas AutoSupport server for analysis.

  • CPU

  • Disk

  • Fan

  • Power supply

  • RAID group

  • Temperatures

  • Adapter

  • PCI

  • Fibre Channel HBA

  • Network card

  • Partition information

  • MSDP statistics

  • Storage connections

  • Storage status

  • 52xx Storage Shelf - Status of disk, fan, power supply, and temperature

  • 53xx Primary Storage Shelf - Status of disk, fan, power supply, temperature, battery backup unit (BBU), controller, volume, and volume group

  • 53xx Expansion Storage Shelf - Status of disk, fan, power supply, and temperature

  • NetBackup appliance software version

  • NetBackup version

  • Appliance model

  • Appliance configuration

  • Firmware versions

  • Appliance, storage, and hardware component serial numbers

More Information

Configuring Call Home from the NetBackup Appliance Shell Menu

About AutoSupport