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Veritas NetBackup™ Status Codes Reference Guide

Last Published: 2020-09-14

Product(s): NetBackup (8.3.0.1)

NetBackup status code: 5982

Message: The certificate revocation list (CRL) is unavailable.

Explanation: This error can occur for the following reasons if the NetBackup CA-signed certificate is used for communication:

(Scenario 1) The NetBackup web service has not yet generated a CRL. The NetBackup web service attempts to generate a new CRL on startup. If the CRL has not been generated it means one of two things: The CRL creation is in progress. Or, there was a problem generating the CRL.
(Scenario 2) The host does not have a CRL cached for the current domain.

If an external CA-signed certificate is used for communication.

(Scenario 3) NetBackup is not configured with correct CRL path or certificate does not contain a valid CRL distribution point (CDP).
(Scenario 4) The host does not have a CRL cached in NetBackup CRL cache.

Recommended Action: Do the following, as appropriate:

For Scenario 1, do the following:

Retry the command or operation.
Verify that nbatd is running on the master server, then retry the operation.
Restart the services on the master server, then retry the operation.
On the master server, examine the unified logs on the NetBackup server for nbwebservice (all OIDs).
On the master server and on the host where the error occurred, examine the unified logs for nbatd (OID 18).

For Scenario 2, do the following:

Run the following command for the master server and then retry the operation:
./nbcertcmd -getCrl -server master server name
On all hosts that are involved in the communication, examine the unified logs for nbpxyhelper (OID 486).
On the host where the error occurred, examine the legacy logs for nbcertcmd.

Click here to view technical notes and other information on the Veritas Technical Support website about this status code.