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Veritas NetBackup™ Status Codes Reference Guide

Last Published: 2020-09-14

Product(s): NetBackup (8.3.0.1)

NetBackup status code: 71

Message: none of the files in the file list exist

Explanation: The files in the file list did not match any of the files on the client. This error can occur with only one file in the file list and the file cannot be backed up due to an I/O error.

Recommended Action: Do the following, as appropriate:

Verify that the correct file list is specified for this client.
On Windows clients, verify that the account used to start the NetBackup Client service has read access to the files.
If you back up a network drive or a UNC (Universal Naming Convention) path, do the following: Use the Services application in the Windows Control Panel to verify that the NetBackup Client service does not start under the system account. The System Account cannot access network drives.
To back up network drives or UNC paths: Change the NetBackup Client service startup to log in as a user that has permission to access network drives.
Check the All Log Entries report for clues.
To set up debug logging, do one of the following:
- On UNIX, Linux, and Windows clients, create a debug log directory for bpbkar.
- On other PC clients, create a debug log directory for bpcd.
Increase the amount of information that appears in the logs.
See "Changing the logging level on Windows clients" in the NetBackup Logging Reference Guide.
Retry the operation and check the resulting debug logs.
For an NDMP policy type, verify that the credentials of the NDMP hosts have been added. If not, add them.

Click here to view technical notes and other information on the Veritas Technical Support website about this status code.