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Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (8.6, 8.5, 8.4, 8.2, 8.1, 7.0, 6.1, 6.0, 5.5.0.1, 5.3, 5.0, 4.0, 3.5.100, 3.5, 3.2)
Platform: Veritas 5340,Veritas 5260,Veritas 5250,Veritas 5150,Veritas 5350,NetBackup Flex Scale OS,Veritas 5240,Veritas 5360,Veritas 3340,Veritas 3350,Veritas 5270,Veritas 5372,Veritas 3360

About AutoSupport and Call Home

Cohesity AutoSupport is a framework that provides improved support experience through proactive monitoring of the appliance, automated error reporting, and support case creation. AutoSupport uses the Call Home service to automatically upload diagnostic and heartbeat data over SSL-encrypted channels to a Cohesity secure operations center for further processing. The AutoSupport framework analyzes the Call Home data and correlates it with other site configuration data held by Cohesity to provide proactive customer support and incident response for hardware failures.

Starting with version 2.1, Call Home uses a highly available centralized AutoSupport client service, which is used for communicating with the AutoSupport server. Each node no longer communicates with the AutoSupport server; instead Call Home is at cluster level.

You can enable email notifications for the alerts that the appliance generates, monitor the appliance using the SNMP alerts, and upload the monitored hardware and software details to the Cohesity AutoSupport server.

You can configure these settings from the Settings > AutoSupport option. These settings are configured at cluster level.