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Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published: 2017-06-26

Product(s): Appliances (3.0)

Appliance sustained power interruption

If you have lost power at the site of your NetBackup appliance and storage systems for a sustained amount of time, use the following steps as a guide to help get your hardware turned on.

Note:

The appliance continues to operate normally once the power is restored after a power outage.

Table: Steps for restoring power to an appliance following a power interruption

Step	Action	Description
Step 1	Initialize the storage systems and appliance hardware.	Initialize the hardware in the following order: Storage systems Master server Media server Note: Always turn on the storage shelf that is furthest away from the main appliance first, then move to the next closest shelf until you reach the main appliance. See Power restoration procedures. For more information on the hardware initialization process, see "Verifying the operation of the appliance and storage hardware" in the NetBackup 5230 Appliance Hardware Installation Guide.
Step 2	Verify the status of the hardware components.	Once the appliance and attached storage systems have initialized, verify the health status of all the hardware components. Run the Appliance Diagnostics Center from the NetBackup Appliance Web Console, then choose Perform a hardware health check. See Troubleshooting and tuning appliance from the Appliance Diagnostics Center. Download the DataCollect log to check any logs associated with the hardware.
Step 3	Verify that all NetBackup services have started.	Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on. You can check the NetBackup services through the Command Line Interface or the maintenance shell menu. Note: If a backup was in process when the power interruption occurred, the backup job likely failed.

Step

Action

Description

Step 1

Initialize the storage systems and appliance hardware.

Initialize the hardware in the following order:

Storage systems
Master server
Media server

Note:

Always turn on the storage shelf that is furthest away from the main appliance first, then move to the next closest shelf until you reach the main appliance.

See Power restoration procedures.

For more information on the hardware initialization process, see "Verifying the operation of the appliance and storage hardware" in the NetBackup 5230 Appliance Hardware Installation Guide.

Step 2

Verify the status of the hardware components.

Once the appliance and attached storage systems have initialized, verify the health status of all the hardware components.

Run the Appliance Diagnostics Center from the NetBackup Appliance Web Console, then choose Perform a hardware health check.
See Troubleshooting and tuning appliance from the Appliance Diagnostics Center.
Download the DataCollect log to check any logs associated with the hardware.

Step 3

Verify that all NetBackup services have started.

Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on.

You can check the NetBackup services through the Command Line Interface or the maintenance shell menu.

Note:

If a backup was in process when the power interruption occurred, the backup job likely failed.

Power restoration procedures

Use the following procedures as a guide to walk through restoring power to your hardware: