Veritas NetBackup™ Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.2)
  1. Introduction
    1.  
      NetBackup logging and status code information
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10. Troubleshooting vnetd proxy connections
      1.  
        vnetd proxy connection requirements
      2.  
        Where to begin to troubleshoot vnetd proxy connections
      3.  
        Verify that the vnetd process and proxies are active
      4.  
        Verify that the host connections are proxied
      5.  
        Test the vnetd proxy connections
      6.  
        Examine the log files of the connecting and accepting processes
      7.  
        Viewing the vnetd proxy log files
    11. Troubleshooting security certificate revocation
      1.  
        Troubleshooting cloud provider's revoked SSL certificate issues
      2.  
        Troubleshooting cloud provider's CRL download issues
      3.  
        How a host's CRL affects certificate revocation troubleshooting
      4.  
        NetBackup job fails because of revoked certificate or unavailability of CRLs
      5.  
        NetBackup job fails because of apparent network error
      6.  
        NetBackup job fails because of unavailable resource
      7.  
        Master server security certificate is revoked
      8.  
        Determining a NetBackup host's certificate state
      9.  
        Troubleshooting issues with external CA-signed certificate revocation
    12.  
      About troubleshooting networks and host names
    13. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    14.  
      About the bpclntcmd utility
    15.  
      Using the Host Properties window to access configuration settings
    16.  
      Resolving full disk problems
    17. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    18. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
      2.  
        Troubleshooting web service issues after external CA configuration
    19.  
      Troubleshooting problems with the NetBackup web server certificate
    20. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    21. Troubleshooting problems with validation of the remote host
      1.  
        Viewing logs pertaining to host validation
      2.  
        Enabling insecure communication with NetBackup 8.0 and earlier hosts
      3.  
        Approving pending host ID-to-host name mappings
      4.  
        Clearing host cache
    22. About troubleshooting Auto Image Replication
      1. Troubleshooting Auto Image Replication
        1.  
          Targeted AIR trusted master server operation failed in case of external certificate configuration
      2.  
        About troubleshooting automatic import jobs
    23.  
      Troubleshooting network interface card performance
    24.  
      About SERVER entries in the bp.conf file
    25.  
      About unavailable storage unit problems
    26.  
      Resolving a NetBackup Administration operations failure on Windows
    27.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
    28.  
      Unable to logon to the NetBackup Administration Console after external CA configuration
    29.  
      Troubleshooting file-based external certificate issues
    30.  
      Troubleshooting Windows certificate store issues
    31.  
      Troubleshooting backup failures
    32.  
      Troubleshooting backup failure issues with NAT clients
    33.  
      Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About the Logging Assistant
    4.  
      About network troubleshooting utilities
    5. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Example of a progress display for the NetBackup support utility (nbsu)
    6. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    7.  
      About the NetBackup consistency check repair (NBCCR) utility
    8.  
      About the nbcplogs utility
    9. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      About disaster recovery requirements
    3.  
      Disaster recovery packages
    4.  
      About disaster recovery settings
    5.  
      Recommended backup practices
    6. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    7. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    8. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    9. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    10.  
      Generating a certificate on a clustered master server after disaster recovery installation
    11.  
      About restoring disaster recovery package
    12.  
      About the DR_PKG_MARKER_FILE environment variable
    13.  
      Restoring disaster recovery package on Windows
    14.  
      Restoring disaster recovery package on UNIX
    15. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      8. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      9.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      10.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      11.  
        Recovering the NetBackup catalog without the disaster recovery file
      12.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      13.  
        Restoring files from a NetBackup online catalog backup
      14.  
        Unfreezing the NetBackup online catalog recovery media
      15.  
        Steps to carry out when you see exit status 5988 during catalog recovery

About the NetBackup consistency check repair (NBCCR) utility

The NetBackup consistency check repair (NBCCR) utility is a command line tool that processes database-catalog repair actions. It automates the application of approved suggested repair actions. Veritas technical support analyzes the data that the NBCC utility collects, and site-specific configuration information. This analysis results in the generation of a suggested repair actions (SRA) file. Before NBCCR is run, Veritas technical support interacts with the customer to determine which repairs are needed. Undesirable repair actions are deleted or commented out of the SRA file. Each line of the SRA file contains one repair action that is paired with an associated parameter.

The NBCCR utility executes each repair action in several stages.

Table: Stages of repair

Stage

Name

Description

Stage 1

Data collection

NBCCR first collects the information that is required to perform a repair.

Stage 2

Repair qualification

Immediately before the suggested repair is applied, NBCCR verifies that the current status of the tape still qualifies for the requested repair. It recognizes that time has passed and the environment may have changed since the data was collected. If so, it reports in a history file that the repair is not qualified.

Stage 3

Repair

Finally, NBCCR performs up to three steps of repair for every repair entry in the SRA file. An element may be modified to enable the repair and steps may be necessary after the repair. If the repair fails during the repair operation, NBCCR tries to roll back the repair so that the corrective action does not introduce any new errors.

NBCCR resides in the following location:

UNIX

/usr/openv/netbackup/bin/support/NBCCR

Windows

install_path\NetBackup\bin\support\NBCCR.exe

NBCCR accepts one input file, creates two output files, and uses one temporary file.

Input file

NBCCR accepts as input the Suggested Repair Action (SRA) file named mastername_NBCCA_timestamptxt. Technical Support analyzes the NBCC support package and generates this file which is sent to the end-user. This file is placed in the following directory for NBCCR processing:

On UNIX: /usr/openv/netbackup/bin/support/input/nbccr/SRA

On Windows: install_path\NetBackup\bin\support\input\nbccr\SRA

Output files

NBCCR automatically creates a separate directory for each SRA file processed. The file name is based on the contents of the SRA file. The name of the directory is as follows:

On UNIX: /usr/openv/netbackup/bin/support/output/ nbccr/mastername_nbccr_timestamp

On Windows: install_path\NetBackup\bin\support\output\ nbccr\mastername_nbccr_timestamp.

After repair processing is complete, NBCCR relocates the SRA file to the same directory.

NBCCR also creates the following output files and places them in the same directory.

  • NBCCR creates NBCCR.History.txt, which is a history file of all the repair actions attempted.

  • NBCCR creates NBCCR.output.txt.

Temporary file

While it runs, the NBCCR utility uses KeepOnTruckin.txt, which appears in the same location as the output files described in this table.

To terminate NBCCR while it processes repairs, delete this file. This action causes NBCCR to complete the current repair, then shut down. Any other interruption causes undetermined results.

The following sample NBCCR.output.txt files show the results of two MContents repairs. One where all images were found on tape and one where one or more images were not found on the tape:

  • Example 1: NBCCR found all images on the tape. The MContents repair action is successful.

    MContents for ULT001 MediaServerExpireImagesNotOnTapeFlag  
      ExpireImagesNotOnTape flag not set 
      ULT001 MContents - All images in images catalog found on tape 
      MContents ULT001 status: Success
  • Example 2: NBCCR did not find one or more images on the tape. The MContents repair action was not performed.

    MContents for ULT000 MediaServerExpireImagesNotOnTapeFlag  
    ExpireImagesNotOnTape flag not set 
      Did NOT find Backup ID winmaster_123436 Copy 1 AssignTime  
        2011-02-11 01:19:13 (123436) on ULT000 
      Leaving winmaster_123436 Copy 1 on ULT000 in ImageDB 
    ULT000 MContents - One or more images from images catalog NOT       
      found on tape 
    MContents ULT000 status: ActionFailed 

A complete description of NBCCR is in the NetBackup Commands Reference Guide.