Veritas NetBackup™ Troubleshooting Guide

To recover the master server with Windows intact

1. Determine the install_path in which NetBackup is installed. By default, NetBackup is installed in the C:\Program Files\VERITAS directory.
2. Determine if any directory paths or locations need to be created for NetBackup catalog recovery.
3. Partition any disks being recovered as they were before the failure (if partitioning is necessary). Then reformat each partition as it was before the failure.
4. Reinstall NetBackup software on the server.

   Refer to the NetBackup Installation Guide:

   http://www.veritas.com/docs/DOC5332

   Note:

   For the NetBackup Web Services, you must use the same user account and credentials that were used when you backed up the NetBackup catalog. More information is available:

   http://www.veritas.com/docs/000081350

5. Install any NetBackup patches that had been previously installed. See the documentation that was included with the patch software.
6. If the catalog directories differ from those in the NetBackup catalog backups, recreate that directory structure on disk before you recover the catalog. For example, use the NetBackup nbdb_move command to relocate parts of the NetBackup relational database catalog.
7. If the recovery scenario involves restoring policy or catalog backups, the appropriate recovery devices must be configured.

   You may have to do some or all of the following:

   • Install and configure the robotic software for the devices that read backups of the NetBackup catalog and regular backups of the disk being restored. If a non-robotic drive is available that can read these backups, then no robot is required. Although manual intervention is required if multiple pieces of media are required.

     See the NetBackup Device Configuration Guide:

     http://www.veritas.com/docs/DOC5332

   • Use the NetBackup Device Configuration Wizard to discover and configure the recovery device in NetBackup.

     See the NetBackup Administrator's Guide, Volume I:

     http://www.veritas.com/docs/DOC5332

   • Use the NetBackup tpautoconf command to discover and configure the recovery device in NetBackup.

     See the NetBackup Commands Reference Guide manual:

     http://www.veritas.com/docs/DOC5332

   • Update the device mapping files.

     See the NetBackup Administrator's Guide, Volume I:

     http://www.veritas.com/docs/DOC5332

8. If the recovery scenario involves restoring the policy backups or catalog backups that were done to media, the appropriate recovery device(s) must be configured.

   Configuring the media may involve the following actions:

   • Manually load the required media into a standalone recovery device.

   • Use NetBackup utilities such as robtest or vendor-specific robotic control software to load media into the required recovery devices.

   • Use the NetBackup Volume Configuration Wizard to inventory the media contents of a robotic device.

   • Use the vendor-specific robotic control software to load the media into the required recovery device(s).

9. Recover the NetBackup catalogs.

10. When catalog recovery is complete, stop and restart the NetBackup services. Use the following bpdown and bpup commands, the Activity Monitor in the NetBackup Administration Console, or the Services application in the Windows Control Panel.

    install_path\NetBackup\bin\bpdown
    install_path\NetBackup\bin\bpup

    Warning:

    In step 11, do not restore files to the install_path\NetBackup\db, install_path\NetBackupDB, install_path\NetBackup\var, or install_path\Volmgr\database directories. The catalogs were recovered in step 9 and overwriting them with regular backups leave them in an inconsistent state.

    If the NetBackup relational database files were relocated using nbdb_move from install_path\NetBackupDB\data, they are recovered in step 9 and should not be restored in step 11.

11. To restore all other files, do the following actions in the order shown:

    • Start the NetBackup Administration interface on the master server.

    • Start the Backup, Archive, and Restore utility.

    • Browse for restores and select only the partitions that were lost. Select the system directory (typically C:\Windows), which ensures that all registry files are restored.

    • Deselect the install_path\NetBackup\db, install_path\NetBackupDB, install_path\NetBackup\var, and install_path\Volmgr\database directories (see the caution in step 10).

    • If you reinstall Windows, select the Overwrite existing files option, which ensures that existing files are replaced with the backups.

    • Start the restore.

12. Restart the system, which replaces any files that were busy during the restore. When the boot process is complete, the system is restored to the state it was in at the time of the last backup.