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Veritas NetBackup™ Status Codes Reference Guide

Last Published: 2019-07-01

Product(s): NetBackup (8.2)

NetBackup status code: 170

Message: third party copy backup failure

Explanation: Usually indicates a problem with the 3pc.conf file or the mover.conf file. (For detailed causes, see recommended actions.)

For more information on these files, see the NetBackup Snapshot Client Configuration document available at the following location:

https://www.veritas.com/content/support/en_US/article.TECH51377.html

For help accessing this document, see Snapshot Client Assistance in the NetBackup Snapshot Client Administrator's Guide.

Recommended Action: Do the following, as appropriate:

If a non third-party copy device is listed in 3pc.conf file, correct it or remove the non third-party copy device entry.
If an incorrect LUN is specified in the 3pc.conf file or the device does not exist, correct the 3pc.conf file as appropriate.
If an appropriate mover.conf file (with or without file name extension) cannot be found, the /usr/openv/netbackup/logs/bptm log may show the following:
```
09:51:04 [22281] <2> setup_mover_tpc: no 
mover.conf.vertex_std_tpc or mover.conf file exists, cannot 
perform TPC backup
09:51:04 [22281] <16> bptm: unable to find or communicate with 
Third-Party-Copy mover for policy vertex_std_tpc
```
Make sure that an appropriate mover.conf file exists in /usr/openv/netbackup on the media server. This file can be any of the following:
- mover.conf.policy_name file, where policy_name exactly matches the name of the policy.
- mover.conf.storage_unit_name, where storage_unit_name exactly matches the name of the storage in the Backup Policy Management Policy attributes dialog box (such as nut-4mm-robot-tl4-0).
- mover.conf file (no extension) for the configurations that have only one third-party copy device.
Note that NetBackup looks for an appropriate mover.conf file in the order.
If the SCSI pass-through path of the third-party copy device, as entered in the mover.conf file, does not exist, the bptm log may show the following:
```
09:50:12 [22159] <16> setup_mover_tpc: open of passthru path 
/dev/sg/cXtXlX failed, No such file or directory
09:50:12 [22159] <16> bptm: unable to find or communicate with 
Third-Party-Copy mover for policy vertex_std_tpc
```
Correct the SCSI pass-through path of the third-party copy device that is entered in the mover.conf file.
If the third-party copy device returned an error, you may see either of the following messages in /usr/openv/netbackup/logs/bptm log:
```
cannot process extended copy error due to truncated sense data, 
may be HBA problem
disk error occurred on extended copy command, key = 0x0, asc = 
0x0, ascq = 0x0
```
(where key, asc, and ascq are all zero)
Your host-bus adapter (HBA) and its driver may need to be updated, or NetBackup Snapshot Client may not support them. The supported host-bus adapters are listed.
See the NetBackup Release Notes.

Click here to view technical notes and other information on the Veritas Support website about this status code.