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NetBackup™ Status Codes Reference Guide

Last Published: 2022-03-28

Product(s): NetBackup (10.0)

NetBackup alert notification status codes

This section contains the NetBackup alert notification status codes.

The NetBackup administrator is notified of critical errors that are sent through a ticketing system in your environment. The alerts are generated based on status codes that are specific to job failures and are sent to the ticketing system. The NetBackup administrator can view these alerts as incidents in the ticketing system's user interface.

NetBackup supports the ticketing systems that are based on inbound email services, such as ServiceNow, Remedy, or HP Service Manager (HPSM).

The following table lists the NetBackup status codes that generate alerts and sends them to the ticketing system.

Note:

Alerts are generated for the listed status codes only for the following Job Types: Backup, Snapshot, Snapshot Replication, Index from Snapshot, and Backup from SnapShot.

Table: NetBackup alert notification status codes

Status code	Error message
1	The requested operation was partially successful
2	None of the requested files were backed up
6	The backup failed to back up the requested files
9	A necessary extension package is not installed or not configured properly
10	Allocation failed
11	System call failed
12	File open failed
13	File read failed
14	File write failed
20	Invalid command parameter
21	Socket open failed
23	Socket read failed
24	Socket write failed
25	Cannot connect on socket
26	Client/server handshaking failed
27	Child process killed by signal
28	Failed trying to fork a process
29	Failed trying to exec a command
35	Cannot make required directory
36	Failed trying to allocate memory
37	Operation requested by an invalid server
39	Client name mismatch
40	Network connection broken
41	Network connection timed out
42	Network read failed
44	Network write failed
46	Server not allowed access
47	Host is unreachable
48	Client hostname could not be found
49	Client did not start
50	Client process aborted
52	Timed out waiting for media manager to mount volume
54	Timed out connecting to client
58	Can't connect to client
59	Access to the client was not allowed
61	The vnetd proxy encountered an error
63	Process was killed by a signal
67	Client backup failed to read the file list
69	Invalid filelist specification
71	None of the files in the file list exist
72	The client type is incorrect in the configuration database
74	Client timed out waiting for bpstart_notify to complete
83	Media open error
84	Media write error
85	Media read error
86	Media position error
87	Media close error
89	Problems encountered during setup of shared memory
90	Media manager received no data for backup image
93	Media manager found wrong tape in drive
96	Unable to allocate new media for backup, storage unit has none available
98	Error requesting media (tpreq)
103	Error occurred during initialization, check configuration file
112	No files specified in the file list
114	Unimplemented error code
129	Disk storage unit is full
130	System error occurred
142	File does not exist
154	Storage unit characteristics mismatched to request
155	Disk is full
156	Snapshot error encountered
158	Failed accessing daemon lock file
159	Licensed use has been exceeded
174	Media manager - system error occurred
190	Found no images or media matching the selection criteria
191	No images were successfully processed
196	Client backup was not attempted because backup window closed
198	No active policies contain schedules of the requested type for this client
200	Scheduler found no backups due to run
213	No storage units available for use
219	The required storage unit is unavailable
227	No entity was found
232	A protocol error has occurred
233	Premature eof encountered
636	Read from input socket failed
800	Resource request failed
806	This mpx group is unjoinable
811	Failed to communicate with resource requester
818	Retention level mismatch
1002	Discovery detected a failed client
1542	An existing snapshot is no longer valid and cannot be mounted for subsequent operations
2000	Unable to allocate new media for backup, storage unit has none available.
2001	No drives are available for this job
2002	Invalid STU identifier type
2003	Drive is not allocated.
2004	Drive is already allocated
2005	MDS has received an invalid message from a media server.
2006	NDMP credentials are not defined in EMM.
2007	Storage unit is not compatible with requesting job
2008	All compatible drive paths are down
2009	All compatible drive paths are down but media is available
2010	Job type is invalid
2011	The media server reported a system error
2012	Media has conflicts in EMM
2013	Error record insert failed
2014	Media is not assigned
2015	Media is expired
2016	Media is assigned to another server
2017	Media needs to be unmounted from a drive
2018	Number of cleanings is invalid
2019	Media is in a drive that is not configured on local system
2020	Robotic library is down on server
2021	Allocation record insert failed
2022	Allocation status record insert failed
2023	Allocation identifier is not known to EMM
2024	Allocation request update failed
2025	Allocation request delete failed
2026	Allocation status request delete failed
2027	Media server is not active
2028	Media is reserved
2029	EMM database is inconsistent
2030	Insufficient disk space or high water mark would be exceeded
2031	Media is not defined in EMM
2032	Media is in use according to EMM
2033	Media has been misplaced
2034	Retry the allocation request later
2035	Request needs to pend
2036	Drive is in a robotic library that is up
2037	Drive is not ready
2038	Media loaded in drive is not write-enabled
2039	SCSI reservation conflict detected
2040	Maximum job count has been reached for the storage unit
2041	Storage unit is down
2042	Density mismatch detected
2043	Requested slot is empty
2044	Media is assigned to another application
2045	Storage unit is disabled since max job count is less than 1
2046	Media is unmountable
2047	Media is write protected
2048	Media is in use by the ACS robotic library
2049	Media not found in the ACS robotic library
2050	ACS media has an unreadable external label
2051	ACS media is not in the drive's domain
2052	An ACS Library Storage Module (LSM) is offline
2053	Media is in an inaccessible drive
2054	Media is in a drive that is currently in a DOWN state
2055	ACS physical drive is not available
2056	The file name used for the mount request already exists
2057	The scan host of the drive is not active
2058	LTID needs to be restarted on media servers before the device can be used
2059	The robotic library is not available
2060	Media needs to be rewound or unmounted from a drive
2061	The host is not an active node of a cluster
2062	Throttled job count has been reached for the storage unit
2063	Server is not licensed for the Remote Client Option
2064	Job history indicates that no media is available
2065	Job history indicates that no drive is available
2066	Disk pool not found
2067	Disk volume not found
2068	Disk volume mount point not found
2069	Disk volume mount point record insert failed
2070	The specified mount path will not fit in the allocated space
2071	Unable to find any storage servers for the request
2072	Invalid operation on static mount point
2073	Disk pool is down
2074	Disk volume is down
2075	Fibre Transport resources are not available
2076	DSM returned an unexpected error
2077	DSM has already mounted the volume
2078	The maximum number of mounts for the disk volume have been exceeded
2079	DSM has detected that an invalid file system is mounted on the volume
2080	Disk volume has no max writers count
2081	Disk volume has no max readers count
2082	The drive needs to be marked as available
2083	The media affinity group is not defined in EMM
2084	Media affinity group record insert failed
2085	Disk volume is not available
2086	Disk volume cannot be used for more than one copy in the same job
2087	Media allocation would exceed maximum partially full media limit
2088	Cleaning media is not available
2089	FT client is not running
2090	FT client has no devices configured
2091	FT client devices are offline
2092	FT server devices for client are offline
2093	No FT servers for this client are running
2094	STU cannot run Lifecycle backups
2095	STU cannot run VMware backup
2096	NDMP operation does not support multiple inline copies
2097	Storage unit group does not exist in EMM configuration
2098	Media pool is not eligible for this job
2099	Required drive or drive path is not configured
2100	Maximum number of mounts has been exceeded for tape media
2101	Media server not found in EMM database
2102	Storage unit does not support spanning
2103	Media server mismatch
2104	Storage units are not available
2105	Storage unit requested for replication job is not replication capable
2106	Disk storage server is down
2107	Requested media server does not have credentials or is not configured for the storage server
2108	Requested NDMP machine does not have credentials or is not configured in NetBackup
2109	Requested Fibre Transport client machine was not found in NetBackup configuration
2110	Requested machine is not configured in NetBackup
2111	All storage units are configured with On Demand Only and are not eligible for jobs requesting ANY storage unit
2112	NetBackup media server version is too low for the operation
2113	Invalid or no disk array credentials are added for vserver
2505	Unable to connect to the database
4200	Operation failed: Unable to acquire snapshot lock
4201	Incorrect snapshot method configuration or snapshot method not compatible for protecting backup selection entries
4202	Invalid or incompatible storage unit configured
4203	Invalid or unsupported entry found in backup selection filelist
4204	Incompatible client found
4205	Incorrect or no credentials found
4206	Authentication error occurred. NetBackup Client Service is running as Local System, this is likely incorrect.
4207	Could not fetch snapshot metadata or state files
4208	Could not fetch snapshot metadata or state files
4209	Snapshot metadata or statefiles cannot be created
4210	Incorrect or no content found in snapshot metadata
4211	Snapshot not accessible or invalid snapshot
4212	Recreation of snapshot failed
4213	Snapshot import failed
4214	Snapshot mount failed
4215	Snapshot deletion failed
4216	Snapshot cleanup failed
4218	Snapshot deport failed
4219	Command operation failed: Third-party command or API execution failed
4220	Command operation failed: System command or API execution failed
4221	Found an invalid or unsupported configuration
4222	Operation failed: Unable to acquire policy lock to take snapshot
4223	Operation not completed
4224	STS Internal Error
4225	Unauthorized operation attempted by client or media on storage server
4226	Communication failure occurred with storage server
4227	STS Plug-in error occurred
4228	Storage server or plug-in version mismatch
4229	Insufficient resources or capabilities found by storage server
4230	Invalid storage topology or storage server configuration error
4231	STS Unexpected Error
4232	Invalid Discovery Query URI
4233	BIOS UUID client reference not allowed for vCloud
4234	VMware server login failure
4235	vCloud keyword used when vCloud not enabled
4236	vCloud policy includes multiple organizations
4237	Client does not meet policy requirements
4238	No server credentials configured for policy
4239	Unable to find the virtual machine
4240	Operation not supported
4241	Block-level incremental backups are not supported for this device
4243	Unable to connect to VirtualCenter server
4245	Invalid pathname for backup selection
4246	The requested operation was partially successful.
4248	Index from snapshot operation failed with an internal error
4249	Index from snapshot operation failed, catalog already exists
4250	Index from snapshot operation failed, unable to find child image or file information
4251	Index from snapshot operation failed. Failed to write into index database.
4252	Index from snapshot operation failed. Entry does not belong to any of the backup selection entries.
4253	Index from snapshot operation failed. SLP version mismatch for current and previous backup image.
4254	Invalid or no path found to create index database
4255	Index from snapshot using SnapDiff is disabled by the user
4256	Index from snapshot is not supported for the file system associated with backup selection
4257	Index from snapshot is not supported for the storage server
4258	Transient error encountered while taking Hyper-V VM snapshot.
4259	Failed to find VirtualCenter host name in VMware Lookup Service
4260	Encountered SSO login failure
4261	Encountered VMware Internal Server Error
4262	Encountered VMware vCloud Suite API failure
4263	Encountered VMware SOAP API failure
4264	Encountered unexpected error while processing TagView XML
4265	Encountered a VMware Virtual Machine Server that does not support Tags
4266	Encountered a VMware Virtual Machine Server that does not offer Tag APIs
4267	Failed to initialize Java Runtime Environment
4268	Failed to retrieve resource pool information
4269	Found multiple virtual machines with same identity
4271	Maximum virtual machine snapshots exceeded
4272	Maximum delta files exceeded
4273	Unable to lock the backup or restore host for virtual machine snapshot operations
4274	Failed to remove virtual machine snapshot
4275	Unable to consolidate Virtual Machine Disks
4276	Unable to retrieve Virtual Machine Disk information
4277	Virtual machine path contains unsupported characters
4278	Unable to retrieve virtual machine information
4279	Unable to retrieve virtual machine vCloud information
4280	Virtual machine contains independent and Raw Device Mapping disks only
4281	Virtual machine contains independent disks only
4282	Virtual machine contains Raw Device Mapping disks only
4283	Error detected while processing disk identifiers
4290	Failed to create virtual machine snapshot. Virtual machine is busy performing another operation.
4292	Unable to activate change block tracking in current state of virtual machine
4293	Invalid credentials or an access violation
4294	The virtual machine is disconnected
5402	OS Authentication error - Could not connect to the database. Please check the OS credentials
5449	The script is not approved for execution
7600	An unknown internal error occurred.
7601	Failed to register service with PBX.
7603	Failed to initialize PBX.
7604	Failed to register PBX acceptor with the reactor.
7607	Failed to set socket to non-blocking mode.
7609	Failed to perform a reactor event handler operation.
7610	Failed to parse the specified object.
7611	A connection protocol error occurred.
7612	An unexpected protocol event occurred.
7613	A lookup failed for host.
7614	No valid source-target bindings exist for host.
7617	A JSON conversion error occurred.
7618	Failed to find JSON key.
7619	The specified state machine is still active.
7622	Input I/O is required.
7623	Output I/O is required.
7624	A SSL socket accept failed.
7625	A SSL socket connect failed.
7627	SSL initialization failed.
7628	VxSS initialization failed.
7631	Certificate path lookup failed.
7632	A protocol sanity verification failed.
7633	The state machine was terminated before completion.
7634	Failed to set up a UNIX Domain Socket listener for user.
7635	Failed to create a local acceptor.
7636	Failed to import socket from remote process.
7637	Failed to export socket to remote process.
7638	Failed to create a socket pair.
7639	Failed to create a peer name mapping.
7640	The peer closed the connection.
7641	Failed to find a common CA Root for secure handshake.
7642	Failed to verify Java GUI session token.
7643	Connection cannot be established because the host validation cannot be performed.
7645	Could not get name from certificate information.
7647	Proxy peer does not conform to proxy protocol.
7648	Connection cannot be established because the host validation failed.
7649	Data retrieved from the cache is not in a valid format.
7650	Data that is retrieved from the server is not in a valid format.
7651	Could not process audit reason.
7652	Secure communication proxy is not available for use.
7653	The Peer Certificate is revoked
7654	The Certificate Revocation List is invalid
7655	Certificate Revocation List is signed incorrectly
7656	Certificate Revocation List is out of date
7657	Cannot identify service type of acceptor
7658	Connection cannot be established because the host validation cannot be performed on the target host.
7659	Connection cannot be established because the host validation failed on the target host.
7660	The peer proxy cannot find usable certificates for the certificate protocol
8500	Connection with the web service was not established
8506	The certificate has expired