Veritas NetBackup™ Virtual Appliance Documentation
- Getting to know the NetBackup Virtual Appliance
- NetBackup Virtual Appliance product description
- Preparing to deploy the appliance
- Deploying and configuring the appliance
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- How to deploy and configure a NetBackup Virtual Appliance media server
- How to deploy and configure a NetBackup Virtual Appliance master server
- How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- Post initial configuration procedures
- Appliance common tasks
- Storage management
- About NetBackup Virtual Appliance storage configuration
- About viewing storage space information using the Show command
- About NetBackup Virtual Appliance storage configuration
- Network connection management
- Managing users
- About authenticating LDAP users
- About authenticating Active Directory users
- About authenticating Kerberos-NIS users
- About user authorization on the NetBackup Virtual Appliance
- Creating NetBackup administrator user accounts
- Using the appliance
- About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
- About Copilot functionality and Share management
- About NetBackup Virtual Appliance as a VMware backup host
- About running NetBackup commands from the appliance
- About mounting a remote NFS
- About Auto Image Replication from a NetBackup Virtual Appliance
- Monitoring the appliance
- About SNMP
- About Call Home
- Appliance security
- About Symantec Data Center Security on the NetBackup Virtual Appliance
- Setting the appliance login banner
- Upgrading the appliance
- About upgrading to NetBackup Virtual Appliance software version 3.1.2
- Requirements and best practices for upgrading NetBackup appliances
- Methods for downloading appliance software release updates
- Appliance restore
- Decommissioning and Reconfiguring
- Troubleshooting
- About disaster recovery
- About NetBackup support utilities
- Appliance logging
- Commands overview
- Appendix A. Appliance commands
- Appendix B. Manage commands
- Appendix C. Monitor commands
- Appendix D. Network commands
- Appendix E. Reports commands
- Appendix F. Settings commands
- Appendix G. Support commands
Name
Main > Settings > Alerts > CallHome — Manage CallHome settings.
SYNOPSIS
CallHome Disable
CallHome Enable
CallHome NBInventory Disable
CallHome NBInventory Enable
CallHome Proxy Add name port [username] [passwd]
CallHome Proxy Disable
CallHome Proxy DisableTunnel
CallHome Proxy Enable
CallHome Proxy EnableTunnel
CallHome Registration Show
CallHome Show
CallHome Test
DESCRIPTION
You can use the CallHome Enable and CallHome Disable commands to instruct the appliance whether or not to send the appliance health status to Veritas Technical Support. Veritas uses the health status to automatically open Support cases to resolve problems faster. The functionality is enabled by default.
You can use the CallHome NBInventory Enable and CallHome NBInventory Disable commands to instruct the appliance whether or not to send installation deployment and product usage information to Veritas for use in the Product Improvement Program. The functionality is enabled by default.
In addition, you can use the CallHome Proxy command to specify proxy server information. If your appliance environment has a proxy server between the environment and external Internet access, you must enable the proxy settings on the appliance. The proxy settings include both a proxy server and a port. The proxy server must accept https connections from the Veritas Call Home server. This feature is disabled by default. To use this feature, the proxy server on your site must be able to handle https requests.
OPTIONS
- CallHome Disable
Disable the Call Home feature. Disabling Call Home also disables the Product Improvement Program.
- CallHome Enable
Enable the Call Home feature. Enabling the feature lets you send the health status of the appliance to Veritas Technical Support. In case of any failure, Veritas Technical Support uses this information to resolve the issue.
- CallHome NBInventory Disable
Disable the Product Improvement Program. Disabling the program prevents Veritas from capturing installation deployment and product usage information from your appliance.
- CallHome NBInventory Enable
Enable the Product Improvement Program. Enabling the program allows Veritas to capture installation deployment and product usage information. The information that Veritas receives becomes part of a continuous quality improvement program that helps Veritas understand how customers configure, deploy, and use the product.
You cannot enable the Product Improvement Program if Call Home is disabled.
- CallHome Proxy Add name port [username] [passwd]
Add a proxy server to the appliance. Here, name is the name of the proxy server that is either the TCP/IP address or the fully qualified name of the proxy server. Port is the proxy port number on the proxy server. The [username] is the name of the user for the proxy server authentication and [passwd] is the password for the proxy server authentication.
If you do not add "http(s):" at the start of the server name then by default http:// is added to it.
- CallHome Proxy Disable
Disable the use of the proxy server settings.
- CallHome Proxy DisableTunnel
Disable SSL tunneling for the proxy server.
- CallHome Proxy Enable
Enable the use of the proxy server settings.
- CallHome Proxy EnableTunnel
Enable SSL tunneling for the proxy server.
- CallHome Registration Show
View registration details for the appliance and the link to the MyAppliance portal to register and edit contact information.
Note:
The NetBackup Virtual Appliance is not currently supported for registration. Visit the MyAppliance portal to see the latest information about supported appliance models.
- CallHome Show
View the Call Home and proxy settings that are currently configured for your appliance.
- CallHome Test
Validate whether or not the appliance is able to send Call Home information to Veritas Technical Support.
EXAMPLES
The following example demonstrates how to add a proxy server to your appliance and the confirmation message that is returned.
Settings> Alerts> CallHome Proxy Add abc123.com 1234 Successfully set proxy server
The following example demonstrates how to disable the Call Home proxy server and the confirmation message that is returned.
Settings> Alerts> CallHome Proxy Disable Successfully disabled proxy
The following example demonstrates how to disable SSL tunneling for the Call Home proxy server and the confirmation message that is returned.
Settings> Alerts> CallHome Proxy DisableTunnel - [Info] Successfully added proxy tunnel flag Successfully set proxy tunneling
The following example demonstrates how to add a proxy server to your appliance and the confirmation message that is returned.
Settings> Alerts> CallHome Proxy Enable Proxy enabled successfully
The following example demonstrates how to enable SSL tunneling for the Call Home proxy server and the confirmation message that is returned.
Settings> Alerts> CallHome Proxy EnableTunnel - [Info] Successfully added proxy tunnel flag Successfully set proxy tunneling
Note:
NBInventory refers to the NetBackup Product Improvement Program