Veritas NetBackup™ Virtual Appliance Documentation

If IPSec functionality is configured on any appliance that you plan to upgrade, the IPsec certificates may not be retained after the upgrade has completed. To avoid this issue, you must export the IPsec certificates before upgrading those appliances.

When you attempt to copy a software update to the share directory, do not initiate any other commands until the copy finishes. If you run a command during the copy process, you may see that the software update is listed and available. However, if you install that software update, it can fail.

If you receive an email stating "No license exists" during the initial configuration of a media server, you can safely disregard the email. The email is sent during host name configuration. The license key file is renamed when it is modified with the new host name, and the alert mechanism cannot locate the license temporarily. When the configuration completes, the license is set correctly. You can check the license key with the Main > Manage > License > List command in the NetBackup Virtual Appliance Shell Menu.

If you use NetBackup OpsCenter, the information that displays for the NetBackup Virtual Appliance on the Appliance Hardware page does not apply. The collected hardware information displays as question marks or as error messages similar to the following:

No <part(s)> detected

All of this information can be disregarded.

The Settings > Alerts > CallHome Registration Show command is available in the NetBackup Virtual Appliance Shell Menu. However, the NetBackup Virtual Appliance is not currently supported for registration. Visit the MyAppliance portal to see the latest information about supported appliance models.

An appliance self-test fails if the log in banner heading or a single line in the login banner message contains only the following text: ERROR:.

Windows 7/8.1 clients cannot automatically access the appliance CIFS shares. To work around this issue, run the following command from a Windows command prompt on the client:

net use /user:admin \\appliance-name *, where appliance-name is the fully qualified domain name (FQDN) of the appliance.

Enter your appliance administrator password at the prompt.

Once you have run this command, the client is able to access the CIFS shares.

For this release of NetBackup Virtual Appliance, Replication Director (RD) restores do not support dynamic multi-pathing (DMP) when the appliance is used as a backup or a recovery host.

The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios:

The Main > Settings > Security > Authentication > LDAP > Certificate set path name command in the NetBackup Virtual Appliance Shell Menu does not allow any certificate path names that contain dashes.

If you use a network protocol analyzer like ManageEngine or Wireshark and have SNMP configured on the appliance, the TimeTicks field on the appliance SNMP traps is incorrect.

The NetBackup CloudCatalyst Appliance Configuration Wizard fails if you reuse cloud storage server configuration details that do not include a region.

When you reuse a service host in step "[2a/5 oo---] Cloud storage region," the service host displays with a region even if you did not specify a region when you created the previous cloud storage server. When there is no region, the configuration wizard incorrectly displays the cloud instance name as the region name. If you select this region, the wizard eventually fails to configure the cloud storage server and the following error is displayed:

[Error] Unable to add the cloud storage server to the cloud instance
 'abc123.company.com'. Please factory reset the appliance and 
retry the configuration.
[Error] Unable to create the cloud storage server on the appliance. 
The appliance may be unconfigurable. Please factory reset the 
appliance and retry the configuration.
[Error] Please retry the role configuration. If the problem persists,
contact Veritas Technical Support.

For more details and a workaround for this issue, refer to the Technote 100039991.

After the preflight check has completed successfully and you respond with yes to begin the upgrade, the following question appears:

This software update requires a reboot of the appliance after the installation process completes. Do you want to continue? (yes/no)

If your response is no, the following message may appear:

[Error] Failed to move the NetBackup Appliance Directory service to Configuration partition.

This issue can occur with upgrades to software versions 3.1.2 and earlier. To resolve this issue, contact Veritas Support and refer the representative to article 100044013 for details.

Password changes for remote users, such as LDAP or AD users, cannot be changed from the NetBackup Virtual Appliance Shell Menu. Passwords for remote users must be changed from the server on which they reside.