Veritas NetBackup™ Virtual Appliance Documentation
- Getting to know the NetBackup Virtual Appliance
- NetBackup Virtual Appliance product description
- Preparing to deploy the appliance
- Deploying and configuring the appliance
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- How to deploy and configure a NetBackup Virtual Appliance media server
- How to deploy and configure a NetBackup Virtual Appliance master server
- How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- Post initial configuration procedures
- Appliance common tasks
- Storage management
- About NetBackup Virtual Appliance storage configuration
- About viewing storage space information using the Show command
- About NetBackup Virtual Appliance storage configuration
- Network connection management
- Managing users
- About authenticating LDAP users
- About authenticating Active Directory users
- About authenticating Kerberos-NIS users
- About user authorization on the NetBackup Virtual Appliance
- Creating NetBackup administrator user accounts
- Using the appliance
- About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
- About Copilot functionality and Share management
- About NetBackup Virtual Appliance as a VMware backup host
- About running NetBackup commands from the appliance
- About mounting a remote NFS
- About Auto Image Replication from a NetBackup Virtual Appliance
- Monitoring the appliance
- About SNMP
- About Call Home
- Appliance security
- About Symantec Data Center Security on the NetBackup Virtual Appliance
- Setting the appliance login banner
- Upgrading the appliance
- About upgrading to NetBackup Virtual Appliance software version 3.1.2
- Requirements and best practices for upgrading NetBackup appliances
- Methods for downloading appliance software release updates
- Appliance restore
- Decommissioning and Reconfiguring
- Troubleshooting
- About disaster recovery
- About NetBackup support utilities
- Appliance logging
- Commands overview
- Appendix A. Appliance commands
- Appendix B. Manage commands
- Appendix C. Monitor commands
- Appendix D. Network commands
- Appendix E. Reports commands
- Appendix F. Settings commands
- Appendix G. Support commands
About Call Home
Your appliance can connect with a Veritas AutoSupport server and upload software information. Veritas support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas AutoSupport server. This feature of the appliance is referred to as Call Home. It is enabled by default.
AutoSupport uses the data that Call Home gathers to provide proactive monitoring for the appliance. If Call Home is enabled, the appliance uploads information or data to the Veritas AutoSupport server at a default interval of 24 hours.
If you determine that you have a problem with your appliance, you might want to contact Veritas support. The Technical Support engineer uses the serial number of your appliance and assesses the status from the Call Home data.
To know the serial number of your appliance from the Shell Menu, run the Monitor > Hardware ShowHealth Appliance [Product] command.
See Determining the NetBackup Virtual Appliance serial number.
Table: What happens when Call Home is enabled or disabled describes how a failure is reported when the feature is enabled or disabled.
Table: What happens when Call Home is enabled or disabled
Monitoring status | Failure routine |
---|---|
Call Home enabled | When a failure occurs, the following sequence of alerts occur:
|
Call Home disabled | No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution. |
The following list contains all the information that is monitored and sent to Veritas AutoSupport server for analysis.
Partition information
MSDP statistics
NetBackup Virtual Appliance software version
NetBackup version
Appliance model
Appliance configuration