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Veritas NetBackup™ Virtual Appliance Documentation

Last Published: 2019-11-04

Product(s): Appliances (3.1.2)

Platform: NetBackup Virtual Appliance

Getting to know the NetBackup Virtual Appliance
1. NetBackup Virtual Appliance product description
2. NetBackup Virtual Appliance supported features
3. About the NetBackup Virtual Appliance documentation
4. NetBackup Virtual Appliance 3.1.2 new features, enhancements, and changes
5. Known limitations of the NetBackup Virtual Appliance 3.1.2 release
6. Operational Notes for the NetBackup Virtual Appliance 3.1.2 release
Preparing to deploy the appliance
1. NetBackup Virtual Appliance product files (OVF templates)
2. NetBackup Virtual Appliance deployment methods
3. NetBackup Virtual Appliance deployment guidelines
  1. NetBackup Virtual Appliance initial deployment checklist
Deploying and configuring the appliance
1. How to deploy and configure a NetBackup Virtual Appliance combined master and media server
2. How to deploy and configure a NetBackup Virtual Appliance media server
3. How to deploy and configure a NetBackup Virtual Appliance master server
4. How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
Post initial configuration procedures
1. About modifying the NetBackup Virtual Appliance settings
2. Adding a permanent license key if an evaluation license key expires
3. Managing license keys on the NetBackup Virtual Appliance
Appliance common tasks
1. Common tasks in NetBackup Virtual Appliance
Storage management
1. About NetBackup Virtual Appliance storage configuration
Network connection management
1. About IPv4-IPv6-based network support
2. Network settings for the NetBackup Virtual Appliance
3. Configuring DNS and host name mapping for the NetBackup Virtual Appliance
4. Setting the date and time on a NetBackup Virtual Appliance
5. Configuring static routes on the NetBackup Virtual Appliance
6. Expanding the bandwidth on the NetBackup Virtual Appliance
Managing users
1. About managing NetBackup Virtual Appliance users
2. About NetBackup Virtual Appliance account types
3. Adding NetBackup Virtual Appliance users
4. Deleting NetBackup Virtual Appliance users
5. Adding NetBackup Virtual Appliance user groups
6. Deleting NetBackup Virtual Appliance user groups
7. Granting roles to NetBackup Virtual Appliance users and user groups
8. Revoking roles from NetBackup Virtual Appliance users and user groups
9. About user name and password specifications
10. Changing NetBackup Virtual Appliance user passwords
11. About password management and recovery
12. About authenticating LDAP users
13. About authenticating Active Directory users
  1. Adding an Active Directory server configuration
  2. Unconfiguring Active Directory user authentication on the NetBackup Virtual Appliance
14. About authenticating Kerberos-NIS users
  1. Adding a Kerberos-NIS authentication configuration on the NetBackup Virtual Appliance
  2. Unconfiguring Kerberos-NIS user authentication on the NetBackup Virtual Appliance
15. Generic user authentication guidelines
16. About user authorization on the NetBackup Virtual Appliance
17. Creating NetBackup administrator user accounts
18. Deleting NetBackup administrator user accounts
Using the appliance
1. About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
2. About Copilot functionality and Share management
3. About NetBackup Virtual Appliance as a VMware backup host
  1. NetBackup Virtual Appliance as backup host: component overview
  2. Notes on NetBackup Virtual Appliance as a VMware backup host
4. About running NetBackup commands from the appliance
5. About mounting a remote NFS
  1. Mounting a remote NFS drive
  2. Unmounting an NFS drive
6. About Auto Image Replication from a NetBackup Virtual Appliance
7. Generating certificates
Monitoring the appliance
1. About NetBackup Virtual Appliance alerts
2. Setting up email notifications for a NetBackup Virtual Appliance
3. Setting up SNMP notifications for a NetBackup Virtual Appliance
4. Enabling and disabling Call Home from the appliance shell menu
5. Configuring a Call Home proxy server from the NetBackup Virtual Appliance Shell Menu
6. About SNMP
  1. About the Management Information Base (MIB)
7. About Call Home
  1. Understanding the Call Home workflow
  2. About the Product Improvement Program
8. About AutoSupport
9. About storage email alerts
Appliance security
1. About Symantec Data Center Security on the NetBackup Virtual Appliance
2. About data security
3. About data integrity
4. About data classification
5. About data encryption
6. About SSL usage
7. About the NetBackup Virtual Appliance intrusion detection system
8. About the NetBackup Virtual Appliance intrusion prevention system
9. Major components of the NetBackup Virtual Appliance OS
10. Vulnerability scanning of the NetBackup Virtual Appliance
11. About the appliance login banner
12. Setting the appliance login banner
  1. Creating the appliance login banner
  2. Removing the appliance login banner
13. Log Forwarding feature overview
Upgrading the appliance
1. About upgrading to NetBackup Virtual Appliance software version 3.1.2
2. Requirements and best practices for upgrading NetBackup appliances
  1. Upgrade time estimation
3. Pre-upgrade tasks for appliance upgrades
4. Methods for downloading appliance software release updates
  1. Downloading software updates directly to a NetBackup appliance
  2. Downloading software updates to a NetBackup appliance using a client share
5. Installing a NetBackup Virtual Appliance software update using the NetBackup Virtual Appliance Shell Menu
6. Troubleshooting upgrade issues
Appliance restore
1. About appliance restore
2. Creating an appliance checkpoint from the appliance shell menu
3. Rollback to an appliance checkpoint from the appliance shell menu
4. About NetBackup Virtual Appliance factory reset
5. Factory reset best practices
6. How to factory reset the NetBackup Virtual Appliance
Decommissioning and Reconfiguring
1. About decommissioning a NetBackup Virtual Appliance
2. Decommissioning a NetBackup Virtual Appliance with the media server role
Troubleshooting
1. About troubleshooting the NetBackup Virtual Appliance
2. About contacting Technical Support
3. Determining the NetBackup Virtual Appliance serial number
4. About disaster recovery
  1. Recovering a NetBackup appliance master server using NetBackup catalog restore
5. About NetBackup support utilities
  1. NetBackup Domain Network Analyzer (NBDNA)
  2. NetBackup Support Utility (NBSU)
6. Troubleshooting NetBackup Virtual Appliance initial deployment issues
7. Error messages displayed on the NetBackup Virtual Appliance Shell Menu
8. NetBackup status codes applicable for NetBackup Virtual Appliance
9. Installing an EEB
10. Rolling back an EEB using the NetBackup Virtual Appliance Shell Menu
Appliance logging
1. About NetBackup Virtual Appliance log files
2. Viewing log files using the Support command
3. Where to find NetBackup Virtual Appliance log files using the Browse command
4. Enabling and disabling VxMS logging
5. Gathering device logs on a NetBackup virtual appliance
6. About forwarding logs to an external server
Commands overview
1. About the NetBackup Virtual Appliance Shell Menu
2. Logging on to the NetBackup Virtual Appliance Shell Menu
3. Using the NetBackup Virtual Appliance Shell Menu
4. About the NetBackup Virtual Appliance Shell Menu command views
Appendix A. Appliance commands
1. Appliance > Master
2. Appliance > Media
3. Appliance > ShowDedupPassword
4. Appliance > Status
5. Appliance > Configure
Appendix B. Manage commands
1. Manage > Software > Delete
2. Manage > Software > Download
3. Manage > Software > List
4. Manage > Software > Install
5. Manage > Software > Share
6. Manage > Software > Readme
7. Manage > Software > Rollback
8. Manage > Software > Cancel
9. Manage > Software > DownloadProgress
10. Manage > Software > UpgradeStatus
11. Manage > Storage > Show
12. Manage > Storage > Add
13. Manage > Storage > Create
14. Manage > Storage > Delete
15. Manage > Storage > Edit
16. Manage > Storage > Monitor
17. Manage > Storage > Move
18. Manage > Storage > Remove
19. Manage > Storage > Resize
20. Manage > Storage > Scan
21. Manage > MountPoints > List
22. Manage > MountPoints > Mount
23. Manage > MountPoints > Unmount
24. Manage > License > Add
25. Manage > License > List
26. Manage > License > ListInfo
27. Manage > License > Remove
28. Manage > Certificates > Generate
29. Manage > Certificates > Delete
30. Manage > NetBackupCLI > Create
31. Manage > NetBackupCLI > Delete
32. Manage > NetBackupCLI > List
33. Manage > NetBackupCLI > PasswordExpiry
Appendix C. Monitor commands
1. Monitor > Uptime
2. Monitor > Who
3. Monitor > NetworkStatus
4. Monitor > Top
5. Monitor > MemoryStatus
6. Monitor > SDCS
7. Monitor > NetBackup
8. Monitor > Hardware
Appendix D. Network commands
1. Network > Configure
2. Network > Date
3. Network > DNS
4. Network > Gateway
5. Network > Hostname
6. Network > Hosts
7. Network > IPv4
8. Network > IPv6
9. Network > LinkAggregation
10. Network > NetStat
11. Network > NTPServer
12. Network > Ping
13. Network > SetProperty
14. Network > Show
15. Network > TimeZone
16. Network > TraceRoute
17. Network > Unconfigure
18. Network > WANOptimization
Appendix E. Reports commands
1. Reports > Deduplication
2. Reports > Process
Appendix F. Settings commands
1. Settings > Deduplication
2. Settings > LifeCycle
3. Settings > LogForwarding
4. Settings > NetBackup
5. Settings > Password
6. Settings > SystemLocale
7. Settings > Share
8. Settings > Sysctl
9. Settings > Notifications > LoginBanner
10. Settings > Security > Authentication > LDAP
11. Settings > Security > Authentication > ActiveDirectory
12. Settings > Security > Authentication > Kerberos
13. Settings > Security > Authentication > LocalUser
14. Settings > Security > Authorization
15. Settings > Alerts > CallHome
16. Settings > Alerts > SNMP
17. Settings > Alerts > Email
18. Settings > Alerts > Hardware
Appendix G. Support commands
1. Support > Checkpoint
2. Support > DataCollect
3. Support > Disk
4. Support > Errors
5. Support > FactoryReset
6. Support > InfraServices
7. Support > iostat
8. Support > Logs
9. Support > Maintenance
10. Support > Messages
11. Support > NBDNA
12. Support > nbperfchk
13. Support > NBSU
14. Support > Processes
15. Support > Reboot
16. Support > Service
17. Support > Shutdown
18. Support > Storage SanityCheck
19. Support > Storage Reset
20. Support > Test

Error messages displayed on the NetBackup Virtual Appliance Shell Menu

Table: Common error messages in the NetBackup Virtual Appliance Shell Menu lists some of the common error messages that you may come across while working from the NetBackup Virtual Appliance Shell Menu:

Table: Common error messages in the NetBackup Virtual Appliance Shell Menu

Error messages	Explanation / Recommended action
Failed to get NetBackup version	Make sure that the NetBackup services are up and running on the appliance. If you encounter this issue, restart the NetBackup services.
Failed to access disk storage	This problem can arise due to multiple issues. For example, if the disks are offline or the disk volume is disabled. In these scenarios: Collect DataCollect log Check `/log/app_vxul/409-9-*.log` for the actual disk group and volume-related errors.
Failed license check for AdvancedDisk storage	Make sure that a valid license for the NetBackup Flexible Disk Option is installed on the media server.
Failed license check for Deduplication storage	Make sure that a valid license for NetBackup Deduplication Option is installed on the media server
Failed to create Deduplication storage unit	Check if the storage unit or the corresponding disk volume already exists on the media server. If they do exist, verify if the storage unit or the corresponding disk volume is currently used. If the storage is redundant only then use the NetBackup Administration Console or the nbdecommission utility to delete them. These tools are available on the NetBackup master server. Check the NetBackup Virtual Appliance VxUL (unified) logs with the Support > Logs > VxLogView Module ALL command for more precise error information.

Table: Manage > Software view lists error messages that are specific to the Manage > Software view commands.

Table: Manage > Software view

Error message	Explanation	Recommended action
The installation failed because the patch does not exist or you did not run the List downloaded command to check for the downloaded patch.	The installation has failed as the patch you are trying to download does not exist or is not up-to-date.	Please identify and try to install the correct patch on the appliance. Run the List downloaded command to check for the downloaded patch and install the correct patch.
	The source of the error cannot be found.	Please contact Veritas Technical Support.
Invalid Appliance mode.	The appliance mode in `bp.conf` file is not correct.	Please check the appliance mode in bp.conf and contact Veritas Support.
Please provide a valid EEB name.	This error message is only for the rollback of EEB. The EEB name is not valid.	Please check that the EEB name you have used.
Patch <rpm name> signature check failed.	Signature error found in the `rpm` (installer package) .	Please check if the `md5` number of the `rpm` (installer package) is correct. It's commended to re-download the `rpm`.
NetBackup jobs are currently in progress. Stop all NetBackup jobs and then try the upgrade again.	The upgrade requires stopping all NetBackup jobs.	Please stop the NetBackup jobs, before upgrading the appliance software.
Unable to gather backup job summary information. This may indicate that some processes are not running and that you should restart your appliance.	The upgrade process checks to see if there are any active NetBackup jobs. The upgrade process only proceeds if it is determined no active jobs are detected. If the backup job summary cannot be complied it means that some of the process are not running.	Please check if the NetBackup services are running correctly.
Self-Test failed, please resolve this issue first!	The self-test has failed due to an unexpected error.	Please run the Support > Test software command to see the detailed error message.

Table: Main_Menu > Network view lists error messages that are specific to the Main_Menu > Network view commands.

Table: Main_Menu > Network view

Error message	Explanation	Recommended action
Failed to configure DNS settings or host name Resolution entries due to some unexpected error.	This error message is displayed when there is a problem in setting the DNS information. This error may occur because the script did not return valid input or some unexpected condition occurs.	Please gather the device logs using the DataCollect command and Contact support.
Failed to load Host Configuration settings due to some unexpected error.	This message appears when there is a problem in getting the DNS information for the appliance. This error may occur because the script did not return a valid input or some unexpected condition occurs.	Please gather the device logs using the DataCollect command and Contact support.
Cannot set the hostname "Name". An internal error occurred in Appliance. Check the logs to see the detailed reason.	This error can occur for the following reasons: The appliance IP address is not configured when setting the host name. If you try to use "nb-appliance" either as a short name or as the host name in a fully qualified domain name (FQDN). Other internal errors	Try the following actions to resolve this issue: Configure the appliance IP address before the host name is configured. Use a host name other than the short name "nb-appliance" and the FQDNs "nb-appliance.domain.com". If the above actions do not resolve the problem, collect all the Vxul logs by using the DataCollect command and contact Technical Support.

Table: Main_ Menu > Network > WANOptimization view lists error message that are specific to the Main_menu > Network > WANOptimization view commands.

Table: Main_ Menu > Network > WANOptimization view

Error code and error message	Explanation	Recommended action
<V-409-925-11> Invalid result returned.	Cannot get the WAN optimization status because of an unexpected error or because a service may be down.	Restart the web service by starting the NetBackup Virtual Appliance Shell Menu. Then run the following command: Support > InfraServices > Start WebServer If the issue continues, contact technical support.
< V-409-925-14> Cannot disable WAN Optimization for network port {{port}}.	The specified network interface does not exist.	Remove the name of the network port that you want to disable from the parameters that you are entering on the command line.
< V-409-925-15> Cannot enable WAN Optimization for network port {{port}}.	The specified network interface does not exist.	Remove the name of the network port that you want to enable from the parameters that you are entering on the command line.

Error code and error message

Explanation

Recommended action

<V-409-925-11> Invalid result returned.

Cannot get the WAN optimization status because of an unexpected error or because a service may be down.

Restart the web service by starting the NetBackup Virtual Appliance Shell Menu. Then run the following command:

Support > InfraServices > Start WebServer

If the issue continues, contact technical support.

< V-409-925-14> Cannot disable WAN Optimization for network port {{port}}.

The specified network interface does not exist.

Remove the name of the network port that you want to disable from the parameters that you are entering on the command line.

< V-409-925-15> Cannot enable WAN Optimization for network port {{port}}.

The specified network interface does not exist.

Remove the name of the network port that you want to enable from the parameters that you are entering on the command line.

Table: Main_menu > Settings view lists error messages that are specific to the Main_menu > Settings view commands.

Table: Main_menu > Settings view

Error code and error message	Explanation	Recommended action
V-409-810-0014: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.	The appliance cannot perform the operation because of an internal error.	Contact Veritas Technical Support.
V-409-810-0015: Failed to enable the Deduplication service because of an internal error. Contact Veritas Technical Support.	The appliance cannot load the target port configuration because of an internal error.	Contact Veritas Technical Support.
V-409-810-0019: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.	The appliance cannot perform the operation because of an internal error.	Contact Veritas Technical Support.

Error code and error message

Explanation

Recommended action

V-409-810-0014: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

V-409-810-0015: Failed to enable the Deduplication service because of an internal error. Contact Veritas Technical Support.

The appliance cannot load the target port configuration because of an internal error.

Contact Veritas Technical Support.

V-409-810-0019: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

Table: Main_menu > Support > FibreTransport view

Error code and error message	Explanation	Recommended action
V-409-810-0006: Failed to configure the chunk size for optimized duplication and replication because the appliance role is not set. Before you can configure the chunk size for optimized duplication, you must first set the appliance role.	The Fibre Transport (FT) chunk size cannot be configured and used before the appliance role is set.	Set the appliance role.
V-409-810-0007: Failed to set the chunk size for optimized duplication and replication because of an internal error. Contact Veritas Technical Support.	The FT chunk size cannot be configured and used because of an internal error.	Contact Veritas Technical Support.
V-409-810-0016: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.	The appliance cannot perform the operation because of an internal error.	Contact Veritas Technical Support.

Error code and error message

Explanation

Recommended action

V-409-810-0006: Failed to configure the chunk size for optimized duplication and replication because the appliance role is not set. Before you can configure the chunk size for optimized duplication, you must first set the appliance role.

The Fibre Transport (FT) chunk size cannot be configured and used before the appliance role is set.

Set the appliance role.

V-409-810-0007: Failed to set the chunk size for optimized duplication and replication because of an internal error. Contact Veritas Technical Support.

The FT chunk size cannot be configured and used because of an internal error.

Contact Veritas Technical Support.

V-409-810-0016: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.

The appliance cannot perform the operation because of an internal error.

Contact Veritas Technical Support.

Table: Main_menu > Manage > FibreChannel view

Error code and error message	Explanation	Recommended action
V-409-810-0002: Failed to restart the Deduplication service because of an internal error. Contact Technical Support.	The appliance cannot be configured as a target host for Optimized Duplication and Auto Image Replication over FC because of an internal error.	Contact Veritas Technical Support.
V-409-810-0011: Unable to configure the port *Slot:Port* as an FC Initiator port. The port is reserved for %s and cannot be changed. For more information about reserved HBA ports, refer to the NetBackup Appliance Fibre Channel Guide.	The port is reserved for use as target mode ports for SAN Client FTMS, and cannot be used as a initiator port for Optimized Duplication and Auto Image Replication over FC.	Use another port that can be used as a initiator port for Optimized Duplication and Auto Image Replication over FC. Refer to the NetBackup Appliance Fibre Channel Guide for the available ports.
V-409-810-0012: Cannot find the port Slot:Port. Invalid HBA port identifier. Check the HBA ports on the appliance and make sure to enter a valid slot number (1-6) and a valid port number (1-2).	The appliance cannot find the port specified by the user. The user must have entered an invalid slot number, port number, or both.	Refer to the NetBackup Appliance Fibre Channel Guide for the available ports.
V-409-810-0014: Failed to perform the operation because of an internal error. Contact Veritas Technical Support.	The appliance cannot perform the operation because of an internal error.	Contact Veritas Technical Support.
V-409-810-0020: Failed to perform the operation because of an internal error. Contact Technical Support.	The appliance cannot perform the operation because of an internal error.	Contact Veritas Technical Support.

More Information

NetBackup status codes applicable for NetBackup Virtual Appliance

About troubleshooting the NetBackup Virtual Appliance