Veritas NetBackup™ Appliance Troubleshooting Guide

To begin a factory reset from the appliance shell menu

1. Log on to the appliance as an administrator an open the appliance shell menu.
2. Enter Main_Menu > Support > FactoryReset. This command shows the following messages and requires you to answer the following questions before the factory reset begins.

   Appliance factory reset will reset the entire system to the 
   factory installed image. The appliance will have the following components 
   reset to the factory restored settings/image:
   1) Appliance Operating System
   2) Appliance Software
   3) NetBackup Software
   4) Tape media configuration on the master server
   5) Networking configuration (optionally retain)
   6) Storage configuration and backup data (optionally retain)
   7) Fibre Transport Deduplication target port configuration
   
   - [Info] Running factory reset validation...please wait (approx 2 mins)
   - [Info] Factory reset validation successful.
   
   RESET NETWORK CONFIGURATION [Optional]
   	-- Resets the IP and routing configuration.
   	-- Resets the DNS configuration.
    >> Do you want to reset the network configuration? [yes/no] (yes) no
   
   RESET STORAGE CONFIGURATION and BACKUP DATA [Optional]
   	-- Removes all the images on the AdvancedDisk, MSDP, and Share partitions.
   	-- Resets the storage partitions.
   	-- Resets storage expansion units, if any.
   - [Warning] Performing a factory reset interrupts all share activity and 
     removes and resets all share data. 
     Unmount all the shares on clients before continuing with this operation.
   - [Info] Performing a factory reset removes the current Fibre Transport 
     Deduplication target port configuration.
    >> Do you want to delete images and reset backup data? [yes/no] (yes) yes
    >> Resetting the storage configuration will remove all backup data on the 
       storage partitions and any connected expansion units. This is not reversible. 
       Are you sure you want to reset storage configuration? [yes/no] (yes) yes
    >> A reboot of the appliance is required to complete the factory reset. 
       Reboot automatically after reset? [yes/no] (no) yes
    >> Automatically rebooting after the reset will not provide you with an opportunity 
       to review the progress/final status of the reset. Are you sure you would like to 
       automatically reboot? [yes/no] (no) yes

3. After you respond to these questions, the Factory Reset Summary is shown. The following is an example of the summary:

   FACTORY RESET SUMMARY
   ---------------------
   Reset Appliance OS, software configuration          : [YES]
   Reset Appliance network configuration               : [NO]
   Reset Appliance storage configuration (REMOVE DATA) : [YES]
   Auto reboot after reset?                            : [YES]
   
   Appliance will make the following version changes:
   
   +-----------------------------------------------------------------------------+
   |             Appliance             |  Current Version   |  Reverted Version  |
   |-----------------------------------+--------------------+--------------------|
   |appl1                              |NetBackup 7.7.3     |NetBackup 7.7.3     |
   |                                   |Appliance 2.7.3     |Appliance 2.7.3     |
   +-----------------------------------------------------------------------------+

4. The following warning appears. If you want to begin the factory reset operation, enter Yes.

   WARNING: An appliance factory reset cannot be reversed!
   Continue with factory reset?? (yes/no) yes

   The factory reset continues and info messages are shown.

5. You must use the remote management remote management port to reconfigure the network settings and reconnect to the NetBackup Appliance Web Console. Perform the following steps:

   • When the appliance restarts and you see the keyboard prompts at the top of the screen, Hit the F2 function key on the keyboard.

   • Use the left arrow and the right arrow on your keyboard to navigate to the Server Management menu.

   • Use the up and down arrows on your keyboard to navigate to the Baseboard LAN configuration section.

   • Select the RMM4 LAN Configuration section.

   • Enter the network configuration information, such as the IP source [Static], IP, Subnet mask, and Gateway IP addresses.

   • You can now connect to the appliance NetBackup Appliance Web Console.