Veritas NetBackup™ Appliance Troubleshooting Guide

Step 1

Perform a factory reset on the appliance while retaining the storage configuration and backup data.

An appliance factory reset returns your appliance to a clean, unconfigured, and default state.

You can choose to retain the storage configuration and backup data during this process to avoid reconfiguring the appliance after a factory reset.

See Starting a factory reset from the appliance shell menu. for a detailed procedure on performing a factory reset.

See "Appliance factory reset" in the NetBackup Appliance Administrator's Guide for more information on the topic of factory reset.

Step 2

Verify that the factory reset is successful.

Verify that the rollback has reverted the following components:

Step 3

Reconfigure the appliance with the catalog recovery option.

If the factory reset is not successful, an appliance can be reconfigured to your original configuration.

Veritas recommends that you record all of your initial configuration information so that you can reference that information during the reconfiguration process.

See Appliance reimaging and reconfiguration procedures. for detailed procedures on reimaging and reconfiguring your appliance.

See "Reconfiguring a NetBackup appliance" in the NetBackup Appliance Decommissioning and Reconfiguration Guide for more information about the reconfiguration process.