Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About best practices
- Determining the NetBackup Appliance serial number
- About Fibre Channel HBA card configuration verification
- About Notification settings
- About IPMI configuration
- About password management and recovery
- About IPv4-IPv6-based network support
- About enabling BMR options
- About deleting users
- About troubleshooting tools
- Working with log files
- About NetBackup Appliance log files
- About the Collect Log files wizard
- Viewing log files using the Support command
- Where to find NetBackup Appliance log files using the Browse command
- Gathering device logs with the DataCollect command
- About gathering information for NetBackup-Java applications
- Enabling and disabling VxMS logging
- Disaster recovery
- About disaster recovery
- Disaster recovery best practices
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable operating system drives and attached storage disks
- Complete loss of appliance with recoverable attached storage disks
- Reimaging a NetBackup appliance from the USB drive
- Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
- Configuring a master server to communicate with an appliance media server
- Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
- About NIC1 (eth0) port usage on NetBackup appliances
- Complete loss of appliance and attached storage disks
- NetBackup Appliance software corruption
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance operating system corruption
- NetBackup Appliance error messages
Complete loss of appliance with recoverable attached storage disks
If the location your appliance resides has encountered a catastrophic event that requires an entire appliance replacement, but the attached storage disks are still operational, use the following steps as a guide to replace the appliance. This scenario assumes that your appliance hardware and operating system drives are not recoverable.
Note:
Please contact Veritas Technical Support to assist you in replacing and reconfiguring your appliance. The steps provided in this procedure serve as a general guide for replacing the appliance with functioning attached disk storage.
Table: Steps for replacing an appliance after it has been rendered non-operational but the attached disk storage is still operational
Steps | Action | Description |
|---|---|---|
Step 1 | Remove the damaged appliance and replace with a new appliance. | Veritas Technical Support dispatches service personnel to you who then help you get your new appliance installed and configured. |
Step 2 | Export all data. | If you have data on your disks, you may have to export this data and move it to the new appliance. If the failed appliance was a master server, a catalog recovery is required. |
Step 3 | Turn on the components. | Turn on the components in the following order:
Note: If your environment contains multiple appliances, recover the master server appliance first, then the media server second. |
Step 4 | Reconfigure the new appliance with the existing storage disk systems. | Perform a reconfiguration of the new appliance. The reconfiguration process determines whether NetBackup storage objects have been detected. You have the option of preserving the following:
Refer to the following topics for steps to reconfigure your appliance: Note: If you want to add an additional storage expansion shelf to your configuration, you can add it after the reconfiguration process is complete. |
Use the following procedures as a guide to walk through reimaging and reconfiguring your appliance: