Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About best practices
- Determining the NetBackup Appliance serial number
- About Fibre Channel HBA card configuration verification
- About Notification settings
- About IPMI configuration
- About password management and recovery
- About IPv4-IPv6-based network support
- About enabling BMR options
- About deleting users
- About troubleshooting tools
- Working with log files
- About NetBackup Appliance log files
- About the Collect Log files wizard
- Viewing log files using the Support command
- Where to find NetBackup Appliance log files using the Browse command
- Gathering device logs with the DataCollect command
- About gathering information for NetBackup-Java applications
- Enabling and disabling VxMS logging
- Disaster recovery
- About disaster recovery
- Disaster recovery best practices
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable operating system drives and attached storage disks
- Complete loss of appliance with recoverable attached storage disks
- Reimaging a NetBackup appliance from the USB drive
- Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
- Configuring a master server to communicate with an appliance media server
- Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
- About NIC1 (eth0) port usage on NetBackup appliances
- Complete loss of appliance and attached storage disks
- NetBackup Appliance software corruption
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance operating system corruption
- NetBackup Appliance error messages
About Notification settings
You can use the Settings > Notification > Alert Configuration from the NetBackup Appliance Web Console to apply the Call Home settings. AutoSupport in appliance uses the data that is gathered by Call Home to provide proactive monitoring for the appliance. If Call Home is enabled, the appliance uploads hardware and software information (or the Call Home data) to Veritas AutoSupport server periodically.
If the appliance encounters an error state, all hardware logs from past three days are gathered along with the current log. The logs are then uploaded to the Veritas AutoSupport server for further analysis and support. These error logs are also stored on the appliance. You can access these logs from /log/upload/<date> folder. If there is a problem with a piece of hardware, you might want to contact Veritas Technical Support. The Technical Support engineer uses the serial number of your appliance and assesses the hardware status from the Call Home data.
Note:
For Call Home to work correctly, ensure that your appliance has Internet access either directly, or through a proxy server to reach the Veritas AutoSupport servers.
NetBackup Appliance supports all the SNMP servers in the market. However, the following SNMP servers are tested and certified for using with version 3.0:
ManageEngine™ SNMP server
HP OpenView SNMP server
Also ensure that you register the appliance and your contact information on the MyAppliance portal. Registering your NetBackup Appliance helps to make sure that you are alerted to product updates and other important information about your appliance.