Veritas NetBackup™ Appliance Troubleshooting Guide

To re-image an appliance from the USB drive

1. If you can log into the appliance and you can access the appliance shell menu, export (copy) and move the IPsec credentials to a remote drive using the following steps and then continue with Step 2.

   Note:

   If you cannot log into the appliance, insert the USB drive into the appliance, turn on the appliance, and then proceed to Step 4.

   Contact Veritas Technical Support if you cannot login to the appliance to export IPsec credentials. More in depth assistance is needed in this situation.

   • Open a CIFS and an NFS share with the following command:

     Manage > Software > Share Open

   • To export (copy) the IPsec credentials, enter the following command:

     Network > Security > Export <yes/no> /inst/patch/incoming

     Where <yes/no> is for whether you want password protection.

     Note:

     The output from the export command creates a backup .pfx file of the actual certificate. If you select yes to use a password, the file name is a number with the .pfx extension (nnnnnnn.pfx). If you select no for no password, a period precedes the file name (.nnnnnnn.pfx).

     If you use a password, retain the name of the password to use when you run the Import command later in this procedure.

   • To move the .pfx files into a local directory on a remote computer, create and mount a mount point and then move the files as follows:

     Windows	This example assumes that the Windows system uses Samba. Create and mount a mount point as follows: net use <AnAvailableDriveLetter>: \\<appliance-host>\"incoming_patches" Copy the .pfx file as follows: # copy /inst/patch/incoming/*.pfx /mnt/<computer_name>
     UNIX or Linux	This example assumes that the UNIX or Linux system uses NFS. Create and mount a mount point as follows: # mkdir -p /mnt/<computer_name> # mount -t nfs <computer_name>:/<share_name> /mnt/<computer_name> Copy the .pfx file as follows: # cp /inst/patch/incoming/*.pfx /mnt/<computer_name>

2. Insert the USB drive into an appliance USB port on the media server appliance that you want to re-image.
3. Connect the remote management (IPMI) port of the appliance that you are reconfiguring to the corporate network, then do the following:

   • Log on to the remote management port of media server appliance from a remote machine, using the IP address that you assigned to the remote management port.

   

   On the System Information page, click Remote Control.

   

   On the Remote Control page, click Launch Console.

   
4. Click Launch Console. This step opens a JViewer application that lets you remotely monitor and control the media server appliance.

5. From the Veritas Remote Management interface, select Server Power Control. On that Web page do the following:

   • Select the Reset Server radial button.

   • Click Perform Action.

6. In the JViewer application window, press F6 to enter the boot menu of the appliance.
7. After you select the USB drive, press the ESC key. A screen appears that lets you to select which type of installation you want to perform. You can choose to install the full NetBackup appliance installation or a smaller version that excludes the installation of the client packages.

   Make your selection and press Enter to begin the reimage operation.

8. When the installation of the new appliance package is complete, you receive a Welcome message in the JViewer application window. Enter the default appliance password (P@ssw0rd). You are now logged in to the appliance shell menu.

   Note:

   Before you begin the reconfiguration process, you may want to reference the configuration information that you recorded prior to beginning the re-image operation.

9. Import the IPsec credentials, .pfx files, from the remote computer where you exported them earlier:

   • Open a share from the appliance shell menu as follows:

     Main_Menu > Manage > Software > Share Open

     The CIFS share \\<appliance-name>\incoming_patches and the NFS share <appliance-name>:/inst/patch/incoming are now open on this appliance.

   • To move the earlier saved .pfx files to the open share location, create and mount a mount point and then move the files as follows:

     Windows	This example assumes that the Windows system uses Samba. Create and mount a mount point as follows: net use <AnAvailableDriveLetter>:\\<appliance-host> \"incoming_patches" Move the .pfx files back to the appliance as follows: # move /mnt/computer_name/*.pfx /inst/patch/incoming/
     UNIX or Linux	This example assumes that the UNIX or Linux system uses NFS. Create and mount a mount point as follows: # mkdir -p /mnt/computer_name move <directory where the pfx file was save>/*.pfx <mounted drive> Move the .pfx files back to the appliance as follows: mv <local directory where the pfx file was kept>/*.pfx <mount point>

   • Import the files by entering the following command:

     Main_Menu > Network > Security > Import <yes/no>/inst/patch/incoming

     Note:

     If you used a password in Step 1 when you performed the Export command, then you must enter the same password when you run the Import command.

   • Close the share from the appliance shell menu as follows:

     Main_Menu > Manage > Software > Share Close

10. Type Return twice to return to the main menu.
11. Verify that you are at the main menu.

    The appliance is now ready for initial configuration.