Veritas NetBackup™ Appliance Commands Reference Guide

説明

このコマンドはハードウェア診断のための参照テーブルを表示するのに使います。参照テーブルを使って、ハードウェアのさまざまなエラー状態 (重要な警告または致命的エラーなど) の潜在的な原因を識別できます。

オプション

例

次は、Main > Support > Show HW-DiagnosisHelp コマンドを実行すると表示される情報の例です。

                                Reference Chart
+-----------------------------------------------------------------------------+
|ID|  Device   | State |                      Diagnosis                       |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check if both the Power Supply Units are cabled   |
|  |Power      |       |    and is receiving power                            |
|1 |Supply     |Warning|                                                      |
|  |           |       |    * If PS is cabled and receiving power, call       |
|  |           |       |    Veritas support to replace the Power Supply Unit  |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the status column.                          |
|  |           |       |                                                      |
|  |           |       |    * If the status is "Disabled", run the test again.|
|2 |CPU        |Failed |    (ipmitool may sometimes report incorrect CPU      |
|  |           |       |    status)                                           |
|  |           |       |                                                      |
|  |           |       |    * If the failure persists, call Veritas support to|
|  |           |       |    replace the CPU                                   |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the status column                           |
|  |           |       |                                                      |
|  |           |       |    * "Device Absent" indicates that the fan is either|
|  |           |       |    not inserted correctly or the power supply cable  |
|3 |Fan        |Failed |    for the fan is loose.                             |
|  |           |       |                                                      |
|  |           |       |    * If the fan is inserted correctly or the power   |
|  |           |       |    supply cable is inserted correctly on the         |
|  |           |       |    motherboard, call Veritas support to replace the  |
|  |           |       |    fan.                                              |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the Speed column.                           |
|  |           |       |                                                      |
|  |           |       |    * Speed will be above the high water mark levels. |
|  |           |       |    Check if any other fan is in failed state. If yes,|
|  |           |       |    call Veritas support to replace the failed fan.   |
|4 |Fan        |Warning|    Once replaced, the speed will stay within water   |
|  |           |       |    mark level.                                       |
|  |           |       |                                                      |
|  |           |       |    * If none of the other fans have failed, check the|
|  |           |       |    temperature table. If the temperature of appliance|
|  |           |       |    rises, then fan speed increases unless proper     |
|  |           |       |    cooling is provided to the machine.               |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the "Slot number" column                    |
|5 |Disk       |Failed |                                                      |
|  |           |       |    * Call Veritas support to replace the drive in    |
|  |           |       |    that slot                                         |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the "Status" column                         |
|  |           |       |                                                      |
|  |           |       |    * Drive in that slot was supposed to be in        |
|  |           |       |    "Hotspare" state. It might have changed the state |
|6 |Disk       |Warning|    due to a drive failure in another slot.           |
|  |           |       |                                                      |
|  |           |       |    * If none of the other drives are in failed state,|
|  |           |       |    copyback needs to be initiated so that the drive  |
|  |           |       |    in this particular slot becomes a "hotspare"      |
|--+-----------+-------+------------------------------------------------------|
|7 |Fiber      |Failed |    * Call Veritas support to replace the FC card     |
|  |Channel    |       |                                                      |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    * Make sure enough cooling is provided so that the|
|8 |Temperature|Warning|    temperature does not cross the high threshold     |
|  |           |       |    limit                                             |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the "status" column                         |
|9 |RAID       |Failed |                                                      |
|  |           |       |    * Multiple drive failure can result in RAID volume|
|  |           |       |    going offline                                     |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check the "Write Policy" column                   |
|  |           |       |                                                      |
|  |           |       |    * If it is in "WriteThrough" mode, check the "RAID|
|  |           |       |    adapter" table. If either the "BBU learn cycle    |
|  |           |       |    active" field for that RAID adapter is "yes" OR if|
|  |           |       |    the "BBU charge" field is less than 60%, the write|
|  |           |       |    policy will temporarily remain in WriteThrough    |
|  |           |       |    mode.                                             |
|  |           |       |                                                      |
|10|RAID       |Warning|    * If "BBU learn cycle active" is not "yes" AND    |
|  |           |       |    "BBU charge" is more than 60%, change the write   |
|  |           |       |    policy for RAID-6 to "WriteBack with BBU" using   |
|  |           |       |    MegaCli                                           |
|  |           |       |                                                      |
|  |           |       |    * Status can be "Degraded" or "Partially          |
|  |           |       |    degraded". One or more drives might have failed.  |
|  |           |       |    Call Veritas support to replace the failed drive  |
|  |           |       |    (s) and wait for the rebuild and copyback         |
|  |           |       |    operation to complete.                            |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    Check "Adapter status" and "BBU status" column    |
|  |           |       |                                                      |
|  |           |       |    * Either adapter NVRAM, Memory, or Flash of the   |
|  |           |       |    adapter is absent or bad. Call Veritas support to |
|11|Adapter    |Failed |    replace the RAID card                             |
|  |           |       |                                                      |
|  |           |       |    * Either BBU,BBU voltage or BBU temperature is not|
|  |           |       |    OK, call Veritas support to replace the BBU on    |
|  |           |       |    that adapter.                                     |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    * This is a temporary state when either the BBU   |
|12|Adapter    |Warning|    learn cycle is active or the BBU charge is less   |
|  |           |       |    than 60%                                          |
|--+-----------+-------+------------------------------------------------------|
|  |           |       |    * Warning indicates that either the PCI card in   |
|13|PCI        |Warning|    not inserted in the compatible slot or an         |
|  |           |       |    unsupported card is inserted.                     |
+-----------------------------------------------------------------------------+