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Veritas NetBackup™ Status Codes Reference Guide

Last Published: 2018-09-19

Product(s): NetBackup (8.1.2)

NetBackup status code: 205

Message: cannot connect to server backup restore manager

Explanation: A process on the master server cannot connect to a process on a host on the network. This error occurs when the process tries to initiate communication with the server that has the storage unit. This problem can occur during a backup or restore in either a single or a multiple server configuration.

Recommended Action: Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names in the storage unit configuration.
From each of the media servers, ping the master server by using the name that is specified in the NetBackup server list. On a UNIX or Linux server, this master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box.
See "Using the Host Properties window to access configuration settings" in the NetBackup Troubleshooting Guide.
On a UNIX or Linux server, verify that the bpcd entry in /etc/services or NIS on all the servers are identical. Verify that the media host listens on the correct port for connections to bpcd. To verify, run one of the following commands (depending on platform and operating system):
```
netstat -a | grep bpcd
```
netstat -a | grep 13782 (or the value that is specified during the install)
rpcinfo -p | grep 13782 (or the value that is specified during the install)
On Windows servers, do the following:
- Verify that the bpcd entries are correct in the services file:
```
%SystemRoot%\system32\drivers\etc\services
```
- Verify that the following numbers match the settings in the services file: NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and select NetBackup Client Properties on the File menu.
  The values on the Network tab are written to the services file when the NetBackup Client service starts.
- Stop and restart the NetBackup services.
Perform the following procedures:
See "Testing the media server and clients" in the NetBackup Troubleshooting Guide.
See "Resolving network communication problems" in the NetBackup Troubleshooting Guide.
Create a bpcd debug log directory on the server that has the storage unit and retry the operation. Then, check for additional information in the debug log.

Click here to view technical notes and other information in the Veritas Knowledge Base about this status code.