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Veritas NetBackup™ Status Codes Reference Guide

Last Published: 2018-09-19

Product(s): NetBackup (8.1.2)

NetBackup status code: 204

Message: connection refused by server backup restore manager

Explanation: The media host refused a connection on the port number for bpcd. This error can be encountered during a backup or restore.

Recommended Action: Run the ping command from one host to another by using the following combinations:

From the master server, ping the master and all media servers by using the host names in the storage unit configuration.
From each of the media servers, ping the master server by using the name that was specified in the NetBackup server list. On a UNIX or Linux server, this master is the first SERVER entry in the bp.conf file. On a Windows server, the master is designated on the Servers tab in the Master Server Properties dialog box. The following topic shows how to access this dialog box:
See "Using the Host Properties window to access configuration settings" in the NetBackup Troubleshooting Guide.
On UNIX and Linux servers, verify that the bpcd entries in /etc/services or NIS on all the servers are identical. Verify that the media host listens on the correct port for connections to bpcd. To verify, run one of the following commands (depending on platform and operating system):
```
netstat -a | grep bpcd
```
netstat -a | grep 13782 (or the value that was specified during the install)
rpcinfo -p | grep 13782 (or the value that was specified during the install)
On UNIX and Linux servers, it may be necessary to change the service number for the following: bpcd in /etc/services and the NIS services map and send SIGHUP signals to the inetd processes on the clients.
```
/bin/ps -ef | grep inetd
kill -HUP the_inetd_pid
```
or
```
/bin/ps -aux | grep inetd
kill -HUP the_inetd_pid
```
Note:
On a Hewlett-Packard UNIX platform, use inetd -c to send a SIGHUP to inetd.
On Windows servers, do the following:
- Verify that the bpcd entries are correct in the following:
```
%SystemRoot%\system32\drivers\etc\services
```
- Verify that the following numbers match the settings in the services file: NetBackup Client Service Port number and NetBackup Request Service Port number on the Network tab in the NetBackup Client Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and select NetBackup Client Properties on the File menu.
  The values on the Network tab are written to the services file when the NetBackup Client service starts.
- Stop and restart the NetBackup services.
Perform the following procedures:
See "Testing the media server and clients" in the NetBackup Troubleshooting Guide.
See "Resolving network communication problems" in the NetBackup Troubleshooting Guide.
If necessary, create debug log directories for bprd and retry the operation. Then, check the resulting debug logs on the master server:
- If the error occurred during a backup operation, check the nbpem, nbjm, and nbrb logs by using the vxlogview command.
- If the error occurred during a restore operation, check the bprd debug logs.

Click here to view technical notes and other information in the Veritas Knowledge Base about this status code.